Resident Services Coordinator

Job Title

Promote, organize, and implement the events of a community's resident retention program. This is an on-site position that reports to the Business Manager. This is a full-time position requiring availability on the weekends.

Key Responsibilities

• Resident Relations – Welcome residents, guests, and visitors to the community. Manage lobby flow, appointments, and walk-ins. Assist with dining reservations, shuttle services, and provide local area information. Deliver exceptional customer service and timely communication through newsletters, flyers, greeting cards, and community portals.
• Events & Engagement – Plan and coordinate resident events such as food trucks, fitness classes, wine tastings, holiday parties, and barbecues. Assemble and deliver move-in gifts and welcome materials. Promote the resident referral program and support resident engagement efforts.
• Marketing & Outreach – Maintain marketing collateral and deliver materials to local businesses. Build relationships with local vendors, restaurants, and services. Solicit contributions or coupons for events and move-in packets.
• Package & Mail Management – Track and notify residents of package deliveries and manage overflow. Address and deliver greeting cards for birthdays, holidays, and special occasions.

This job description is not intended to be all–inclusive, and the employee will also perform other reasonably related business duties as assigned by the immediate supervisor and other management as required. This job description does not constitute a written or implied contract of employment.

Additional Compensation

Many factors go into determining employee pay within the posted range, including business requirements, prior experience, current skills, and geographical location.

In addition to the base salary, this role may be eligible to participate in a bi-weekly, monthly, quarterly, or annual bonus program based on individual and company performance.

Summary of Benefits*

• Comprehensive Health Coverage —Medical, dental, vision, long-term disability, group life, and accidental death and dismemberment insurance. A Health Savings Account (HSA) with employer match is available for those enrolled in medical coverage. Benefits are offered for employees with a regular work schedule of 30+ hours per week.
• Paid Sick Leave – 1 hour accrued per 30 hours worked (max 120 hours).
• Vacation Time – Accrued based on hours worked (up to 120 hours in the first five years), with additional accrual over time.
• 10 Paid Holidays Per Year
• Paid Jury Duty & Bereavement Leave
• 401(k) with Company Match – Eligible after 90 days of employment with employer contribution.
• Special Perks & Recognition – Anniversary rewards and sail-away days.
• A housing discount (generally 20%) may be available when living and working at the same site and when there is an open slot—the number of discounts is limited. A New Hire must meet rental qualifications to rent.

*A detailed description of all benefits will be shared upon onboarding.