Program Manager

Program Manager

For 40 years, Zetron (a Codan Company) has delivered interoperable end-to-end command & control systems across multiple industries and international markets. With over 40,000 console positions, hundreds of established partners and value-added resellers, and coverage in more than 100 countries, we are an established global leader in connecting communications centers with field operations, personnel, and constituents.

Zetron has more than 400 employees worldwide, including additions to its development, services, sales, support and back-office teams. Zetron is headquartered in Redmond, Washington (USA), with operations throughout the United States such as GeoConex in Knoxville, TN, Canada, the United Kingdom, and Australia to serve its growing global customer base in more than 80 countries around the world.

The Program Manager is the primary point of accountability for Zetron's performance under a statewide public safety communications and managed services contract. Reporting to the Director of Solution Delivery, the Program Manager is responsible for coordinating the activities of Zetron personnel, subcontractors, vendors, and customer stakeholders to ensure contractual commitments, service objectives, project deliverables, and financial targets are achieved. Serving as the primary customer-facing representative for program execution, the Program Manager provides overall planning, coordination, oversight, and reporting across the program lifecycle. The role ensures alignment between customer expectations, contract requirements, and delivery resources while proactively managing risks, issues, dependencies, and changes that may impact successful program outcomes.

What makes a successful Program Manager?

• Manage the successful execution of a statewide public safety communications program in accordance with contractual, operational, financial, and performance requirements.
• Coordinate cross-functional delivery teams to ensure program activities are aligned and executed effectively.
• Maintain integrated program plans, schedules, priorities, and performance measures.
• Monitor program performance and implement corrective actions to address schedule, cost, quality, or service delivery issues.
• Provide program insights to Senior Leadership in support of program planning, forecasting, governance, and strategic decision-making.

Customer & Stakeholder Coordination

• Serve as the primary point of contact for the customer on program execution, operational performance, and contract delivery matters.
• Coordinate communications and activities among Zetron teams, subcontractors, vendors, state agencies, PSAPs, and other stakeholders.
• Facilitate program reviews, status meetings, governance forums, and issue resolution activities.
• Develop and maintain productive working relationships that support successful program outcomes and customer satisfaction.

Contract & Vendor Management

• Ensure program activities are executed in accordance with contract requirements, service obligations, and approved change orders.
• Coordinate the review, implementation, and administration of contract modifications and program changes.
• Manage subcontractor and vendor performance to ensure delivery commitments, schedules, and quality standards are met.
• Support procurement, contracting, and commercial activities as required throughout the program lifecycle

Financial Management & Reporting

• In partnership with Finance and Operational teams, monitor program budgets, forecasts, resource utilization revenue performance, and financial objectives.
• Prepare and maintain program status reports, dashboards, and performance metrics for customer and internal stakeholders.
• Identify financial risks and opportunities and recommend corrective actions when required.
• Support achievement of program revenue, margin, and operational performance targets.

Risk, Governance & Compliance

• Identify, assess, monitor, and mitigate program risks throughout the contract lifecycle.
• Ensure compliance with contractual requirements, company policies, and applicable regulatory obligations.
• Maintain program governance processes, documentation, and reporting requirements.
• Escalate significant risks, issues, and decisions to the Director of Solution Delivery as appropriate.

As a key member of the team, you must be able to:

• Demonstrated experience managing large, complex technology deployment or managed service programs.
• Demonstrated experience in public safety communications, NG911, dispatch, radio, or mission-critical communications environments.
• Strong program coordination, stakeholder management, and organizational leadership skills.
• Ability to lead cross-functional teams and influence outcomes without direct authority.
• Experience managing customer relationships, subcontractors, vendors, and contractual obligations.
• Strong financial, scheduling, risk management, and reporting capabilities.
• Excellent written, verbal, and presentation skills.
• Must be able to work remotely
• Excellent verbal and written communication skills, with ability to convey information clearly and accurately.
• Active listening skills
• Excellent attention to detail.
• Must be organized.

Travel:

• Travel is required, about 30% of the time, typically within the Americas.

• Ability to travel overnight

• Ability to travel internationally

Education & Experience Required:

• Bachelor's degree in business, sciences or equivalent preferred

• 7+ years of Program Management or senior level Project Management experience leading telecom programs within contract requirements in a technology environment.

• Project Management Professional (PMP) Certification or equivalent, e.g. PgMP, PRINCE2, preferred.

• Or any combination of education and experience that provides same expertise.