Lead Store Sales Associate

Store Lead Sales Associate (Full-Time)

The Salvation Army Thrift Store

Location: Kansas City, MO Pay: $15.58 per hour Job Type: Full-time Schedule: 40 hours per week, including evenings, weekends, and holidays as scheduled

About The Salvation Army

The Salvation Army is an international movement and part of the universal Christian Church. Our mission is to preach the gospel of Jesus Christ and meet human needs in His namewithout discrimination.

Our thrift stores support Adult Rehabilitation Centers (ARCs) while providing affordable, sustainable shopping options to local communities. Every donation and purchase directly helps change lives.

Job Summary

Join our team in Doing the Most Good.

The Salvation Army is seeking a Lead Store Sales Associate to support daily thrift store operations and assist store leadership. This is a keyholder-style role responsible for sales support, customer service, cash handling, and staff guidance in the absence of management.

This position is ideal for candidates with retail leadership experience who are dependable, customer-focused, and mission-driven.

Key Responsibilities

Sales & Store Operations

• Support management with daily sales, production, and donation goals
• Assist with store opening and closing procedures
• Complete banking duties, including cash handling, deposits, and reconciliation
• Maintain proper product rotation and inventory flow
• Ensure shelves, racks, and displays remain stocked, organized, and appealing

Customer Service & Store Presentation

• Deliver friendly, respectful, and professional customer service
• Resolve customer concerns calmly and courteously
• Maintain cleanliness, safety, and visual standards of the store
• Assist with signage, displays, and merchandising standards
• Identify opportunities to improve workflow and store presentation

Leadership & Team Support

• Provide direction and support to employees when management is not present
• Enforce company policies and procedures consistently
• Communicate staffing needs and operational updates to the Store Manager
• Assist team members with register issues and basic troubleshooting
• Report performance or behavioral concerns as needed

Qualifications

Education & Experience

• High school diploma or GED required
• Prior retail experience required (thrift or resale experience preferred)
• Keyholder, lead, or supervisory experience preferred

Skills & Abilities

• Strong customer service and communication skills
• Cash handling and register experience
• Basic computer skills (POS systems, Microsoft Office, payroll systems)
• Ability to multitask in a fast-paced retail environment
• Reliable, punctual, and team-oriented

Additional Requirements

• Valid Driver's License and reliable transportation (required for bank runs)
• Ability to pass a Motor Vehicle Record (MVR) check

Physical Requirements

• Stand and walk for extended periods
• Lift up to 25 lbs regularly
• Bend, reach, and use hands repetitively
• Adequate vision and focus for retail work

Work Environment

• Retail setting with moderate noise
• Standing and walking for most of the shift
• Occasional dust and temperature changes

What We Offer

• Meaningful work supporting your local community
• Mission-driven and supportive team environment
• On-the-job training and growth opportunities
• Competitive benefits package for eligible employees

Equal Opportunity Employer

The Salvation Army is an Equal Opportunity Employer. We encourage applications from Veterans, individuals with disabilities, returning workforce members, individuals impacted by the justice system, and those without a college degree.