Network Operations Technician

The Fulcrum Elite team of technologists are recognized experts in the fields of I.T. Infrastructure Technology, Security, Service Management and Support. Fulcrum was born with an emphatic desire to change I.T. consulting and services by providing reliable, vendor-agnostic solutions, and implementing those solutions with excellent documentation. We deliver I.T. services with an obligation of exceeding our clients’ expectations at competitive cost. As a part of the Fulcrum team, you have the opportunity to do challenging work with some of Houston’s most respected I.T. consultants and be recognized and rewarded for that work by Fulcrum’s leadership team. We have created a culture of openness and cooperation that allows team members to collaborate and expand their skill set while delivering high quality solutions to our clients. If you are driven to succeed and looking to explore your passion for technology, join the Fulcrum team. Job Description Under general supervision, the candidate should be able to identify, troubleshoot and resolve problems encountered by users of various application platforms to include, server & desktop applications, networking and perimeter security appliances, and other technologies; troubleshoot and solve LAN/WAN problems; provide technical support to end-users regarding hardware and software; provides technical expertise to clients regarding optimal set-up for software, hardware and network use; install, configure, monitor and troubleshoot a wide range of network and data communications software and hardware; train clients in various software applications and network-related procedures; and perform related work as required. Qualifications Education Certificate or Associate’s degree with at least two years of coursework in computer sciences. One (1) year in a Service Desk/Call Center or system administration (e.g., Network, Windows) role. Required Skills and Experience Act as first responder to infrastructure trouble-tickets including LAN/WAN switching routing, wireless network, server, firewall, IDS, and IPS issues. Perform routine troubleshooting and maintenance on Windows and Linux servers, Security Appliances, Network devices, and SIEM solutions. Technicians must have the product knowledge and technical skills to install and configure network/security components and operating systems. Assist with documenting configurations and maintaining enterprise repository of systems documentation. Strong interpersonal skills including effective team communication and collaboration. Strong technical documentation skills required. Comfortable working in a dynamic, highly communicative team environment. Self-starter who is able to work with little direct supervision and oversight while making consistent progress on project deliverables. Be able to explain design decisions clearly and logically to colleagues, peers, and customers. Expertise with relevant infrastructure technologies Routing/Switching Network Security (IDS,IPS, Firewalls, ADC’s, etc.) Additional Information No H1-B sponsorship is available for this position. Local candidates only. No relocation. Medical, dental, and vision insurance Life and short-term disability insurance Company- sponsored 401(k) plan Unlimited Vacation Cell phone reimbursement Job Snapshot Employment: Type Full-Time Job Type: Information Technology, Consultant Experience:8 to10 Years Manages Others: No Relocation: No Required Travel: Up to 25% Referral Bonus: None. Candidates only please #J-18808-Ljbffr