Service Supervisor

Join The Mouse Team

Ready for your next career opportunity? The Mouse is looking to hire you!

Do you enjoy working outdoors, solving unique challenges, climbing ladders, and helping people? We do too! At McCall Pest & Wildlife, we're dedicated to creating extraordinary experiences and growth opportunities for our team. If you're looking for a rewarding career with a supportive company, this could be the perfect match for you.

Whether you're experienced or not, we offer comprehensive training to help you succeed! Ready to take the next step in your career? Apply in minutes from your mobile phone!

Principal Duties and Responsibilities

• Perform supervisory functions (training, review of work, compliance, performance assessments, making recommendations to the Branch Manager regarding hiring and disciplining employees)
• Ensure accounts are scheduled and serviced in a timely, efficient and professional manner
• Observe technicians in field operations
• Assist technicians in trouble shooting difficult situations
• Resolve customer concerns and issues
• Vehicle inspections to ensure that they are clean, in sale operating condition, and properly equipped and inventoried
• Maintain verifiable training records
• Ensure compliance with FDAC regulations
• Communicate progress, concerns, and or problems with Branch Manager daily
• Build strong relationships with internal and external customers
• Perform QC inspections
• Perform production work as needed
• Assist with supervision of technicians to achieve high levels of productivity

What We Offer

• Competitive pay, a company vehicle, and a company cell phone.
• Comprehensive benefits package including medical, dental, vision, maternity, and life insurance.
• 401(k) plan with company match, employee stock purchase plan.
• Paid vacation, holidays, and sick leave.
• Employee discounts.
• Industry-leading, quality training program.

Qualifications

What you need:

• Valid driver's license required
• Ability to work in the field independently and manage route-based assignments
• Knowledge of PestPac preferred but not required
• Self-motivated and able to work in a fast-paced environment
• Demonstrate coaching and development ability through strong written and verbal communication

Physical Demands / Working Environment

Candidates must meet physical job requirements and safely perform the job duties with or without accommodations:

• Safely use a ladder within the manufacturer's weight capacity
• Must be able to safely operate a company vehicle for extended periods. Travel may include short stops or longer routes between counties or service areas.
• Lift and carry up to 50 lbs.
• Safely access crawl spaces, attics, confined spaces, roof tops, etc.
• Ability to work in all types of weather conditions
• Ability to obtain the appropriate pesticide license within the first 90 days of employment (company paid)

We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws

McCall is an Equal Opportunity / Protected Veterans / Individuals with Disabilities Employer