Service Director-South Pointe Chevrolet

Job Description

Job Description

Overview

Group 1 Automotive is seeking experienced and results-driven Service Director to lead all fixed operations within the service department. This is a search for a proven leader who can drive performance, elevate customer satisfaction, and develop high-performing teams. The ideal candidate brings a strong track record of operational excellence, profitability, and leadership within a dealership environment.

Responsibilities

• Oversee all fixed operations within the service department, ensuring efficiency, profitability, and exceptional customer satisfaction
• Lead and develop service advisors, technicians, and support staff through coaching, training, and performance management
• Establish and enforce service processes aligned with dealership standards and OEM requirements
• Monitor and improve key performance indicators (KPIs) such as labor sales, gross profit, technician productivity, and customer retention
• Utilize dealership management systems (e.g., CDK Drive, Reynolds & Reynolds) to manage workflows, reporting, and operational performance
• Ensure accurate repair order documentation, billing, and warranty compliance
• Manage departmental budgets, control expenses, and drive revenue growth through effective forecasting and planning
• Collaborate with Parts, Sales, and Finance departments to optimize overall dealership performance
• Handle escalated customer concerns and maintain high levels of CSI (Customer Satisfaction Index) scores
• Ensure compliance with safety regulations, environmental standards, and manufacturer guidelines
• Analyze service metrics and implement process improvements to increase efficiency and profitability
• Maintain strong relationships with OEM representatives and vendors

Qualifications

• 3+ years of experience in automotive service management (Service Manager, Fixed Ops Manager, or similar leadership role)
• Proven leadership experience managing high-performing service teams in a dealership environment
• Strong knowledge of dealership operations, including service, parts, and warranty processes
• Experience using dealership management systems such as CDK Drive, Reynolds & Reynolds, or similar DMS platforms
• Demonstrated ability to analyze financial reports, manage budgets, and drive departmental profitability
• In-depth understanding of service KPIs, technician efficiency metrics, and customer satisfaction standards
• Excellent communication, leadership, and conflict resolution skills
• Ability to thrive in a fast-paced, high-volume dealership environment
• Strong organizational and problem-solving abilities with attention to detail
• OEM certifications or manufacturer experience (preferred but not required)