Director of Ecommerce

Overview of Position


Owns the overall performance and success of the company's Ecommerce site. Coordinates with executives to establish sales and performance goals of the Ecommerce site. Partner with procurement and vendors to ensure product availability


Supervisory Responsibilities:


Duties/Responsibilities:

1. Manage direct reports and agency/external relationships

1. Deep knowledge of working on websites with ERPs and understanding efficient technical and business solutions

1. Accountable for determining and meeting or exceeding budget plans for supplies website

1. Developing and executing all ecommerce-related marketing calendar activity, collaborating with marketing and operations to execute marketing strategies for ecommerce cohesive with company objectives.

1. Analyze all KPIs to make informed decisions on business, including, customer journeys, shopping metrics, and product mix

1. Monitor website performance for suggested improvements including managing budget and timelines through successful implementation

1. Oversee execution of routine site maintenance including new item creation, pricing/promos, and content refreshes

1. Gatekeeper of site taxonomy and attributes, ensuring an optimized customer experience and data integrity for reporting

1. Consistently review the website with an analytical eye to suggest site improvements to grow the business.

1. Project manage any site enhancements, determining & developing work, as the key internal point person with outside partner for successful implementation

1. Key point person for successful internal & customer adoption.

1. Deep knowledge of working on Magento platforms integrated to ERPs and understanding efficient technical and business solutions

1. Suggest site improvements and partner in managing budget, being a key player in working through the projects to completion

1. Magento 2.0 experience

1. Strong knowledge of Google Analytics

1. Power user of Excel

1. Ability to manage both internal and external resources

1. Ability to build and develop relationships with all levels within the organization

1. Bachelor's degree along with 7+years of e-commerce management experience

1. Project Management experience within ERP environments

1. Buying and inventory management experience in home/hard goods, gifting or floral supplies, a plus

1. Experience analyzing KPIs