IT Support Engineer

We are seeking an experienced IT Support Engineer II to join a growing IT team in a senior, hands‑on support role. This position is responsible for advanced troubleshooting, systems administration, project execution, and mentoring junior support staff. Initial training will be onsite, with hybrid flexibility available after onboarding. Responsibilities Provide Tier II technical support and serve as an escalation resource for complex issues. Troubleshoot and resolve problems involving endpoints, Microsoft 365, identity management, and collaboration tools. Administer and support Windows environments, Active Directory, Entra ID, Group Policy, Windows Server, and PowerShell. Support endpoint imaging, provisioning, asset management, deployment, and hardware troubleshooting. Diagnose and resolve network‑related issues involving DNS, DHCP, VPN, email, TCP/IP, and SSL. Perform root‑cause analysis and implement solutions to prevent recurring issues. Create and maintain technical documentation, knowledge base articles, and standard operating procedures. Lead IT projects and coordinate with internal stakeholders and vendors. Mentor junior support team members and promote support best practices. Participate in a rotating on‑call schedule with additional compensation. Requirements 4+ years of hands‑on desktop support experience in Windows environments. Strong knowledge of Microsoft 365, Active Directory, Group Policy, Windows Server, and PowerShell. Experience troubleshooting complex technical issues and taking ownership through resolution. Understanding of networking concepts including DNS, DHCP, VPN, SSL, OSI Model, and TCP/IP. Excellent written and verbal communication skills. Ability to work independently and exercise sound judgment. Ability to lift up to 50 lbs., climb ladders, and stand or walk for extended periods. Preferred Qualifications Experience with Microsoft administration. Exposure to data cabling or computer facilities maintenance. Location: Devon, PA (Hybrid after onboarding) Schedule: Monday–Friday, 8:30 AM–5:30 PM Type: Full-Time Additional: Participation in a rotating on‑call schedule with additional stipend compensation. #J-18808-Ljbffr Liberty Personnel Services, Inc.