Resort Housekeeper

Job Description

Job Description

Job Summary:
As a Housekeeping staff member, you will be responsible for maintaining the cleanliness of guest homes and all public areas within Seabrook Hospitality. Having strong attention to detail ensures that guest homes are welcoming, amenities are well-stocked, and supplies are readily available. Serving as ambassadors of our company values, you will directly engage with our guests and homeowners, requiring a commitment to service, professionalism, urgency, and follow-through.

Job Duties and Responsibilities (Essential Functions):

• Perform various cleaning activities, including sweeping, vacuuming, mopping, dusting, and polishing.
• Inspect and care for all rooms/houses according to standards.
• Safeguard equipment and supply carts, addressing any inadequacies.
• Process and track household linens sent to the laundry service department.
• Report damages, deficits, and disturbances to superiors.
• Handle guest complaints/requests with professionalism and patience.
• Monitor consumable stocking levels and replace when necessary.
• Maintain accurate records of work assignments, communication, and timecards.
• Adhere to uniform and appearance guidelines.
• Function as a role model, leading by example within the organization.
• Adhere to ethical business practices and high-quality standards.
• Follow company policies and procedures, prioritizing health and safety.
• Proactively address safety issues and champion safety within the organization.
• Adhere to schedules, working all assigned shifts.
• Perform other duties as assigned.

Knowledge/Skills/Abilities:

• Strong customer service, time management, and prioritization skills.
• Ability to work independently and thrive in a fast-paced environment.
• Analytical and critical thinking skills.
• Strong leadership skills, including the ability to build, motivate, train, and interact with team members to produce measurable results.
• Positive attitude and effective problem-solving approach.
• Excellent interpersonal, written, and verbal communication skills.
• Flexibility in a dynamic environment.
• Ability to use technology and systems effectively.
• Knowledge and understanding of residential and commercial cleaning products, practices, and safety standards.
• Perform other duties as assigned.

Qualifications:

• High School Diploma or equivalent level of work and educational experience.
• Experience in hospitality, housekeeping, service industry or similar experience.
• All candidates must pass a background check prior to employment.

Physical Requirements:

• Visually or otherwise identify, observe, and assess distance, color, and depth.
• Required to regularly communicate with others and exchange accurate information.
• Frequently move up to 25 pounds and occasionally move up to 75 pounds. He/she must be able to work within different temperature changes, indoors to outdoors; moving between buildings and working around moving equipment/machines; occasionally ascend/descend a ladder or stairs as required, stooping /bending, pushing/pulling.
• Ability to work overhead and at heights up to and occasionally 5 Feet.
• Occasional exposure to moving objects and other machines in operation; Occasionally exposed to dust, gas/fumes, airborne particles, extreme heat or cold, electric shock, vibration, chemicals; and noise.

Employment Status: Full-Time

Hourly Rate: $18 - $21 DOE

Seabrook Offers

• Medical, Dental and Vision Insurance for all full-time team members
• 401(k)
• Basic Life Insurance – 100% Company Paid
• Voluntary Life, Critical Illness and Accident Insurance
• Paid Time Off:
  • 10 days (80 hours) earned with up to 1 year of service.
  • 15 days (120 hours) earned up on completing 1-4 years of service.
  • 20 days (160 hours) earned upon completing 5-9 years of service.
  • 25 days (200 hours) earned upon completing 10+ years of service.
• Employee Assistance Program
• Teladoc Virtual Services
• Tuition Reimbursement
• Discounts and Rental Credits

Seabrook is an equal opportunity employer, committed to fostering an inclusive and diverse workplace. We encourage candidates of all backgrounds to apply.