Desktop Support Technician

Aita Consulting Services Inc.

Job Description

Only W2

Onsite Position

This position will be on-site in Santa Fe, NM and provide desktop support to end users, ensuring reliable operation, maintenance, and connectivity of desktop systems within a Microsoft-based environment.

Key Responsibilities

Perform PC and laptop break/fix support, including hardware and software installation, configuration, and troubleshooting
Provide end-user support via in-person, phone, email, and remote tools; respond to and resolve helpdesk tickets in a timely manner
Manage the full ticket lifecycle within a service management system, including ticket creation, updates, resolution, and escalation in accordance with SLAs
Diagnose and resolve technical issues through structured troubleshooting (analyze, identify root cause, implement solutions)
Support internal teams and collaborate with vendor support to resolve hardware and software issues
Ensure desktop systems integrate seamlessly with enterprise infrastructure, including file servers, email systems, conferencing tools, and business applications
Maintain accurate documentation of incidents, resolutions, and system changes; contribute to knowledge base articles
Prioritize and manage multiple tickets simultaneously based on urgency and business impact

Required Skills & Experience

Hands-on experience supporting desktop environments, including hardware, operating systems, and standard applications
Strong troubleshooting skills across hardware, software, and basic networking issues
Experience working in a ticketing/service management platform (e.g., ServiceNow or similar)
Experience supporting a Microsoft environment, including Windows OS, Microsoft 365, Outlook, Teams, and Active Directory
Familiarity with basic scripting (e.g., PowerShell, PERL, or Shell) is a plus
Strong customer service and communication skills, with the ability to support both technical and non-technical users
Ability to prioritize tasks, multitask, and perform effectively in a fast-paced support environment

#ZR

Apply

Vacancy posted 1 day ago

Similar jobs that could be interesting for youBased on the Desktop Support Technician in Santa Fe, NM vacancy

Technology Support Technician
$20.09 per hour
...Scheduled Weekly Hours: 40 Position Summary The Technology Support Technician performs duties related to the department’s user support... ...Microsoft Office and Adobe products. Experience supporting desktops, laptops, tablets, thin clients, projectors, and a variety of...
Suggested
Hourly pay
Full time
Work at office
Remote work
Monday to Friday
Weekend work
CHESS
Santa Fe, NM
4 days ago
Imaging Systems Administrator - Radiology Administration
...lines (radiology, cardiology, etc.). This includes the design, development, coordination, and delivery of value-added services that support and enhance solutions that retrieve, analyze, enhance, and exchange digitized medical images. The Imaging Administrator will act as...
Suggested
Full time
Local area
CHRISTUS Health
Santa Fe, NM
3 days ago
Systems Administrator
$54.4k - $87.52k
...The Systems Administrator, Junior supports day‑to‑day operation of enterprise systems through basic server administration tasks and user support, while also helping design and deliver training that drives effective adoption of systems and processes. These positions combine...
Suggested
Contract work
Work at office
ASM Research, An Accenture Federal Services Company
Santa Fe, NM
4 days ago
System Administrator
$60k - $66k
System Administrator Job Summary We are looking for a motivated System Administrator ready to take us to the next level. If you have Core VMware and VMware vSphere (ESXi, vCenter Server) experience and are looking for your next career move, apply now. Responsibilities ...
Suggested
Apprenticeship
Work at office
Local area
CAI
Santa Fe, NM
3 days ago
Remote IT Help Desk Agent Secret Cleared
$20 - $29 per hour
A leading IT services company in Santa Fe, NM, is seeking a Help Desk Agent to provide first-line technical support and customer service. Responsibilities include diagnosing IT issues, logging incidents, and maintaining help desk documentation. Candidates should have a...
Suggested
Hourly pay
Full time
Remote work
Cayuse Holdings
Santa Fe, NM
17 hours ago
Remote Technical Support Specialist (SQL & Relativity)
$54k - $80k
...Relativity is looking for an Application Analyst in Customer Support to offer specialized technical assistance across product verticals. This pivotal role involves understanding SQL and service level agreements, along with managing tickets using Salesforce. The ideal candidate...
Remote work
Relativity
Santa Fe, NM
17 hours ago
Member of Technical Staff - Infrastructure
Build AI to co-invent the future Our mission is to empower people to invent solutions for the world’s hardest problems, working together with scalable and reliable AI agents. For example, our agents can efficiently reason about and verify mission-critical code, including...
Work at office
Remote work
Flexible hours
asari.ai
Santa Fe, NM
1 day ago
Principal Member of Technical Staff - US Citizenship Required
$114.6k - $234.6k
...Analytics. This team focuses on product development and product strategy for Oracle Health while building out a complete platform supporting modernized, automated healthcare. This is a net new line of business, constructed with an entrepreneurial spirit that promotes an...
Temporary work
Flexible hours
Oracle
Santa Fe, NM
4 days ago
Technical Analyst
$110k
...Maximus is seeking a qualified Technical Analyst for one or more current and upcoming Child Support system modernization projects. The qualified candidate will support large-system implementation efforts in the Child Support public-sector domain and may be assigned to...
Contract work
For subcontractor
Local area
Remote work
MAXIMUS
Santa Fe, NM
2 days ago
Senior Systems Administrator
$100k - $115k
...Architect, automate, and maintain patching and upgrade workflows using scripting, orchestration, and configuration management tools to support large‑scale, repeatable deployments. Lead technical planning, testing, and execution of complex system upgrades, including...
Maximus
Santa Fe, NM
2 days ago
IT Systems Adminstrator
...certifications, and relevant work experience may be considered. A minimum of three years of progressively responsible experience supporting servers, networks, cloud services, cybersecurity systems, or enterprise technology environments. Must possess experience...
For contractors
Work experience placement
Remote work
Afternoon shift
Sylvania
Santa Fe, NM
17 hours ago
Journeyman System Administrator
$70k
Maximus is a trusted federal partner supporting mission‑critical programs across national security, defense, and public service delivery. Our work focuses on sustaining, operating, and improving essential government systems and services, with proven operational excellence...
Contract work
Maximus
Santa Fe, NM
17 hours ago
System Administrator
...is seeking a System Administrator to join our current contract supporting the White Sands Missile Range in Alamogordo, New Mexico. H2 is... ..., software and any other specified tools. Provide server, desktop, software, peripheral planning and support, imaging services,...
Contract work
For contractors
Remote work
H2 Performance Consulting Corporation
Santa Fe, NM
4 days ago
System Administrator - Junior
$60k - $93.9k
The Junior System Administrator supports the daily operation and maintenance of enterprise IT systems to ensure availability, performance, and security in a mission‑critical environment. The role focuses on hands‑on administration of operating systems, user accounts, configurations...
Contract work
Work at office
Remote work
ASM Research, An Accenture Federal Services Company
Santa Fe, NM
2 days ago
Systems Administrator
TACG is seeking an experienced Systems Administrator to support Logistics Mission Support Applications (LMSA) operations through systems administration, maintenance, and cybersecurity support Cannon Air Force Base, New Mexico. The ideal candidate will provide technical...
Full time
Work at office
Local area
Relocation
Flexible hours
Copper River Family of Companies
Santa Fe, NM
1 day ago
Systems Administrator Lead
$97k - $164.9k
...provides technical and leadership oversight for the administration of servers, operating systems, and core infrastructure services that support mission‑critical operations in a federal IT environment. The role directs day‑to‑day systems administration activities across...
Permanent employment
Contract work
Work experience placement
Work at office
ASM Research, An Accenture Federal Services Company
Santa Fe, NM
17 hours ago
Linux Administrator
$78.4k - $79.91k
...Senior leads the architecture and governance of enterprise backup and recovery services that protect large, complex environments supporting mission-critical systems in a federal IT setting. This role owns the overall health, scalability, and resiliency of backup platforms...
Contract work
Work at office
ASM Research, An Accenture Federal Services Company
Santa Fe, NM
4 days ago
TECHNICAL SUPPORT SPECIALIST
Job Title: Technical Support Specialist Classification: Non-Exempt Department/DIVISION: Administrative Services/Information Management... ...upgrading, troubleshooting, and maintaining end‑user equipment, desktop hardware, and software. Sets up user profiles and provides...
Work experience placement
Los Alamos County
Santa Fe, NM
4 days ago
Technical Support Analyst IT Help Desk Healthcare
## Technical Support Analyst IT Help Desk HealthcareApplylocations: Administrationtime type: Full timeposted on: Posted 5 Days Agojob... ...software, hardware, and peripherals within the organization's desktop computing environment. The responsibilities include installing,...
Hourly pay
Temporary work
Work experience placement
Local area
Remote work
Monday to Friday
Southwest Care Center
Santa Fe, NM
4 days ago
Junior NOC System Administrator — Monitoring & Maintenance
$59k - $79.6k
A federal IT services company located in Santa Fe, New Mexico is seeking a Junior NOC Network Administrator. This role supports the daily operations of network systems, focusing on monitoring activities and troubleshooting. The ideal candidate will have a Bachelor's degree...
Night shift
ASM Research, An Accenture Federal Services Company
Santa Fe, NM
1 day ago
NOC Network Administrator
$59k - $79.6k
The NOC Network Administrator, Junior supports day‑to‑day operation of systems and core services within a network operations center to help ensure reliable, highly available network and server infrastructure. The role focuses on monitoring servers and key applications,...
Contract work
Work at office
Shift work
Night shift
ASM Research, An Accenture Federal Services Company
Santa Fe, NM
17 hours ago
IT Administrator IV/Patch Management Specialist, Senior
$99.3k - $158.69k
...oversees enterprise patch management strategy and execution for desktops, laptops, and remote endpoints in a highly regulated, defense-... ...leads coordination with security, infrastructure, and end-user support teams, driving automation, audit readiness, and continuous improvement...
Contract work
Work at office
Remote work
ASM Research, An Accenture Federal Services Company
Santa Fe, NM
17 hours ago
Help Desk Support Specialist
$58k
...job opportunities are posted here as they become available. Sienna Systems is seeking a Helpdesk Specialist to join our project supporting the White Sands Missile Range in White Sands, NM. This work will be performed on-site and requires an active DOD Secret clearance...
Temporary work
For contractors
Interim role
Immediate start
Sienna Systems Corporation
Santa Fe, NM
17 hours ago
Associate Technical Analyst
$58.1k
...position is a key member of the clinical application technology team, responsible for new application/technology onboarding, technical support, and lifecycle management of servers and applications that support clinical workflows across the organization. This role partners...
For contractors
Work at office
Local area
Remote work
Highmark Health
Santa Fe, NM
2 days ago
Desktop Support Engineer
...Job Description Job Description Come, Disrupt and Thrive! Mid-Level Desktop Support Consultant Location: Santa Fe, New Mexico (Onsite) Job Type: Contract Experience Level: Mid-Level (3–5+ Years) Position Overview KēSTA I.T. is seeking a skilled...
Contract work
Work at office
Immediate start
Remote work
KēSTA I.T.
Santa Fe, NM
27 days ago
Seasonal, Operations Technical Specialist (Part Time)
...About the Role The seasonal Operations Technical Specialist supports the operational readiness of H&R Block’s seasonal tax office network... ...Identify maintenance or facility issues requiring certified technicians and notify the District Operations Coordinator Install, remove...
Part time
Work experience placement
Seasonal work
Work at office
Relocation
Flexible hours
H&R Block
Santa Fe, NM
2 days ago
Make $100+ per day as a Technician for HelloTech!
$100 per day
...Become a Tech Today! HelloTech is a nationwide, on-demand tech support platform. HelloTech provides affordable, same-day, on-site... ...an independent contractor role. The opportunities available to technicians that choose to use our platform are matched based on your chosen...
Weekly pay
For contractors
Work from home
HelloTech
Santa Fe, NM
17 hours ago
Operations Technician II
$49.67k - $66.3k
...ready connectivity, join us today. The Role The Operations Technician II will provide services for Professional Services Control... ...activities. Location and Schedule Location: This position supports a remote work environment; however, candidates must reside...
Temporary work
Remote work
Shift work
Night shift
Afternoon shift
Lumen Inc
Santa Fe, NM
4 days ago
Utility Technician
$14.6 per hour
...our plant functioning properly and helps us maintain safe water standards in line with state and federal laws. Job Title Utility Technician Location & Employment On-site · Glorieta, NM Full Time · Year-round Compensation Pay range starting at $14.60, plus housing and benefits...
Hourly pay
Full time
Summer work
Christian Camp and Conference Association
Santa Fe, NM
4 days ago
Certified Hyperbaric Technician - Hyperbaric Oxygen
...and maintenance of the hyperbaric facility, data entry, and other functions as prescribed by Certified Hyperbaric Oxygen & Safety Technician and/or Clinical Coordinator. Responsibilities: Utilize required skills and education to deliver effective, compassionate...
Full time
Shift work
CHRISTUS Health
Santa Fe, NM
4 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Desktop Support Technician. Be the first to apply!