Room Service Associate

Sign‐On Incentives:

Up to a $2,500.00 Sign‐On Bonus for candidates who meet eligibility criteria. Talk with your recruiter to learn more.

Job Responsibilities

• Perform clinical duties within the Medical Assistant scope of practice to enhance patient experience and maintain patient safety.
• Promote and ensure compliance with Joint Commission, NYS Department of Health, Infection Control, and other regulatory standards.
• Maintain CLIA Waived Laboratory standards, perform CLIA Waived lab tests, and complete proficiency validations including tri‐annual AAFP Lab Proficiency testing and quality controls.
• Collaborate effectively with patients, families, and healthcare team members to coordinate and support patient care.
• Greet patients and visitors warmly, providing a positive and friendly first impression at every interaction.
• Deliver high‐quality service via phone, electronic messaging, and in‐person communication to address patient needs and concerns.
• Handle patient registration, schedule appointments, and verify insurance coverage according to organizational policies.
• Monitor patient wait times and communicate updates to the care team and patients to manage expectations and reduce delays.
• Answer patient questions and provide relevant information while ensuring strict adherence to HIPAA privacy regulations.
• Balance the financial drawer daily, process batches, and analyze financial worklists, taking corrective actions as needed.
• Maintain supply levels by monitoring inventory, restocking, and placing orders to ensure smooth clinical operations.
• Scan and upload patient documents into the electronic health record system (EPIC) in compliance with UHS policies.
• Keep the work environment clean, organized, and compliant with infection control standards at all times.
• Participate in Performance Improvement (PI) activities by reviewing data and assisting with development and implementation of PI plans.
• Engage in ongoing education and training opportunities to maintain and enhance job knowledge and skills.

Position Qualifications

Minimum Required:

• High school diploma or equivalent
• Graduate of an accredited medical assisting program or direct patient care experience, including but not limited to collection of patient information and data, patient interactions or assisting physicians with procedures in a medical office or hospital setting.
• Documentation of current CPR certification required within 1 week of start of employment.

Preferred:

• Previous experience in a walk in / primary care/ specialty care setting.
• Certified medical administrative assistant (CMAA).
• Strong clerical background with excellent computer skills.

Work Environment

• Work is performed in an office environment that requires working in proximity to other employees and patients.
• The office is air conditioned as well as heated.
• Exposure to equipment cleaning solutions and disinfectants.
• Fast‐paced environment including frequent interruptions.
• Frequent sitting, walking, standing and bending.
• Possibility of lifting of patients.
• Mobility may include access through a multi‐level facility, including climbing stairs.
• PPE‐ Eyewear, Masks, Face shields, Shoe covers, Gloves per UHS Infection Control and CDC guidelines when appropriate.

Age of Patients Served

• All Age Groups

HIPAA Roles‐Based Access to Patient Information

• Clinical ‐ Access to patient information that is not restricted (an example of restricted information is ARU) ‐ Level 3