Service Manager

Job Description

Job Description

The Service Manager is responsible for leading all service operations including customer relations, P&L budgeting for the department, training of all service employees, overseeing the technician’s work area, prioritization of work orders and ensuring all safety protocols are being followed.

This position will be located at the Kansas City, MO branch for MGX Equipment Services and reports to the Branch Manager.

ESSENTIAL JOB FUNCTIONS:

• Ensure superior aftermarket service and support for parts, technical service, and related customer requirements.
• Provide skilled technical employees to assist customers in solving field problems involving installation, operation, repair or machine modification and related parts and warranty support ensuring customer and distributor expectations are met.
• Negotiate warranty settlements and administer product warranty program.
• Coordinate and administer Service Bulletins and Product Improvement Programs.
• Interpret and investigate customer inquiries for parts, service and warranty problems.
• Maintain supplier relations pertaining to parts, service and warranty. Coordinate efforts with sales & marketing staff.
• Responsible for growth & development of product support business including reimbursable service work.
• Participate in long range business planning activities.
• Other duties as assigned.

JOB REQUIREMENTS:

• High School Diploma or GED required; Technical Degree preferred.

• Minimum of five (5) years of experience in heavy construction equipment management or product support.

• Experience specific with mobile hydraulic and crawler cranes required. Experience with Manitowoc, National and Grove crane brands is beneficial.

• Familiarity with scheduling and expediting the turnaround of a rental fleet is preferred.

• Exceptional customer service and organizational skills.

• Must be proficient in Microsoft Office Suite.

• Minimal travel required.

HEALTH & SAFETY REQUIREMENTS:

• Perform job functions in a safe manner.

• Wear all Personal Protective Equipment (P.P.E.) required by Company policy for the job being performed.

• Know and follow established job specific and facility wide safety and health procedures and rules.

• Actively participate in safety and health training and demonstrate competency based on training received.

• Bring safety and health issues, unsafe acts, and safety suggestions to management’s attention or correct those you can.

WORKING CONDITIONS:

This is a full-time position with typical 1st shift working hours. Overtime and weekend work may be possible based on business conditions.

The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position will be located in an office environment, with considerable exposure to elements such as extreme temperatures, dirt, dust, fumes, smoke, unpleasant odors and/or loud noises. While performing the duties of this job, the employees is occasionally required to sit, climb, balance, stoop, kneel, crouch or crawl. There is frequent lifting and/or moving of up to 40 pounds. Specific vision abilities required by this job include close vision, distance vision, color and peripheral vision, depth perception and ability to adjust focus.

BENEFITS

• Competitive total rewards package including benefits and 401(k) beginning day one of employment
• Continuing education and training opportunities, tuition reimbursement for those who qualify
• Vacation and Holiday pay
• Paid Parental Leave
• And much more!