Senior Contact Center Engineer
$114k - $228kAbbott
Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries.
JOB DESCRIPTION:
- Career development with an international company where you can grow the career you dream of .
- Free medical coverage for employees* via the Health Investment Plan (HIP) PPO
- An excellent retirement savings plan with high employer contribution
- Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor's degree.
- A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
- A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.
- Provide technical support for cloud contact center systems, including troubleshooting, patching, and performance monitoring.
- Participate in on-call rotation for critical support.
- Assist in configuring and deploying Five9 cloud-based contact center solutions.
- Support integration of contact center systems with enterprise tools such as CRMs, IVR, and reporting platforms.
- Contribute to technical documentation, including system configurations and workflows.
- Assist in developing training materials and delivering basic training sessions to internal teams.
- Stay current with emerging trends and best practices in cloud computing and contact center technologies.
- Bachelor's degree in Computer Science, Information Technology, or related field.
- Basic understanding of cloud platforms and networking concepts.
- Familiarity with VoIP and telecommunication technologies.
- Hands-on experience with cloud contact center platforms (Five9 preferred) and integrations with business tools (WFM, IVR, APIs).
- Experience with SIP trunking and routing.
- Strong analytical and troubleshooting skills with attention to detail.
- Effective verbal and written communication skills.
- Ability to work collaboratively in a team environment and adapt to fast-paced changes.
- 7+ years of experience in cloud computing, CCaaS, contact centers, or telecommunication systems.
- Familiarity with scripting languages (e.g., Python, Bash).
- Basic experience with APIs and web services.
Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives: Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity. Connect with us at on Facebook at and on Twitter @AbbottNews and @AbbottGlobal. The base pay for this position is
$114,000.00 - $228,000.00
In specific locations, the pay range may vary from the range posted. JOB FAMILY:
IT Business Relationship Management
DIVISION:
BTS Business Technology Services
LOCATION:
United States > Alameda : 2601 Harbor Bay Parkway
ADDITIONAL LOCATIONS:
United States > Temecula : 41093 County Center Drive
WORK SHIFT:
Standard
TRAVEL:
Not specified
MEDICAL SURVEILLANCE:
Not Applicable
SIGNIFICANT WORK ACTIVITIES:
Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day), Keyboard use (greater or equal to 50% of the workday)
Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans.
EEO is the Law link - English:
EEO is the Law link - Espanol:
Vacancy posted 2 days ago
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