Assistant General Manager

Job Description

Job Description

Who are we?
We’re the people that like to exercise but LOVE to have fun. We’re ambitious, fearless, and refuse to be confined. We not only think outside the box we MOVE outside the box too! That’s why we’re the largest active entertainment park operation in the world. We’re a Skyzone franchisee where children, teens, and even parents can shake up the norm and play!
Who are our Assistant General Managers?

The goal of the AGM is to master all aspects of running park operations while developing a solid foundation and demonstrated understanding in the areas of people and revenue management. The AGM works under the supervision and guidance of the General Manager and plays a critical role in creating a positive park culture, maintaining a safe environment, creating a memorable guest experience, and assisting in driving park revenue.

The assistant manager will work directly with guests, providing courteous friendly, and professional assistance while enforcing Sky Zone safety rules. He/she will also help train other team members and will act as the first line supervisor. When you join the team, you join the FUN!

Qualifications

• Is 21 years of age or older.

· Education: Bachelor’s degree or commensurate experience preferred; High School diploma required

· Have a minimum of 2 years of overall management experience in a high customer volume industry (entertainment, fitness, retail, restaurant, etc.).

• Is able to stand for long periods of time and lift a minimum of 20 pounds.
• Possesses basic proficiency in technology such as MS Office Suite, Teams, and point of sale (POS) systems.
• Is available to work nights, weekends, and holidays as needed.
• Is reliable, coachable, self-motivated, and organized.
• Can stand for long periods of time and lift a minimum of 20 pounds.

Behaviors
Preferred

· Leader: Inspires teammates to follow them

· Enthusiastic: Shows intense and eager enjoyment and interest

· Team Player: Works well as a member of a group

· Dedicated: Devoted to a task or purpose with loyalty or integrity

Motivations
Preferred

· Self-Starter: Inspired to perform without outside help

· Growth Opportunities: Inspired to perform well by the chance to take on more responsibility

· Goal Completion: Inspired to perform well by the completion of tasks

· Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals

· Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

What our Assistant General Managers get to do!

What our Store Managers get to do!
Under the supervision and guidance of the GM, the Manager will assist with the oversight in 3 areas that make our parks stand out:

People – Team Members & Customer Service

• Be a hands-on leader and role model willing to learn and execute every position in the park.
• Assist with the coaching, training, and development of Team Members to be ambassadors of our brand and perform all they do with confidence and competence.
• Hire and effectively schedule staff according to attraction and park needs.
• Help create a positive park culture by learning what motivates your team so we can be successful together.
• Provide memorable moments for our customers by being proactive, responsive, and engaged in their experience.

Results - Membership Sales, Parties, & Events!

• Encourage tenacity and monitor the achievement of park revenue goals, train team members in effective sales strategies.
• Work to build a strong sense of community by organizing and managing park events.
• Help your team throw the party of the year for our members and guests’ birthdays! Support our Party Hosts in making the experience enjoyable for the kiddos and a breath of fresh air for the parents.
• Speak up! We want to know your creative ideas and strategies for driving profitability.
• Learn and execute on our key performance metrics so everyone can contribute to Skyzone goals.

Operations – Facility Compliance & Safety

• Act as a park liaison through consistent communication between departments and our corporate team.
• Complete, update, and monitor park maintenance reports, work orders, and cleaning procedures to ensure a healthy and safe environment.
• Assist with inventory management for facilities, parties, food & beverage, and vending.
• Train team members on appropriate safety precautions, responses, and reporting.
• Complete company safety, people operations, and food & beverage certifications.
• Assist the General Manager with any long-term facility plans, needs, or document changes.