Customer Service Rep: I

Customer Service Representative

Job Location: Van Nuys, CA

Job Duration: 24 months

Shift Timing: Not Disclosed Yet (20-40 hours a week)

Job Requirements:

• 0-2 Years of Experience.
• Manages all aspects of customer service including answering inquiries via phone and e-mail, taking orders, and follow up services.
• Also may require research skills to troubleshoot customer problems.
• Customers may be internal or external with requests of varying degrees of complexity.
• Must have strong interpersonal, customer service and communication skills.
• Top 3 Skills:
• Customer Service Experience
• Proficient Communication Skills
• Experience handling cash with accuracy

Job Description:

• Performs duties to Company guidelines and established safety procedures.
• Receives payment (cash, checks or money orders) for service and or/purchase of products.
• Operates company software and hardware to access data on customers' accounts.
• Balances cash and checks on hand with system total and prepares funds for deposit.
• Answers basic inquiries relating to payments and general Company programs.
• Refers customers to CCR/telephone for service requests, high bill inquires and other CSR/CCR functions.
• Secures all operating and collected funds.
• Performs various clerical office monthly tasks
• Highschool diploma required
• *** to provide all equipment