Field Support Technician

$20 - $25 per hour

Cynet Systems

Erie, PA

Job Overview:

Pay Range: $20.00hr - $25.00hr

Requirement/Must Have:

Minimum 4+ years of experience in Deskside IT Support, Field Support, or Onsite IT Operations.
Experience supporting enterprise or healthcare environments preferred.
Strong hands on experience with Windows desktops and laptops.
Experience with common peripherals and printers.
Knowledge of basic networking concepts.
Experience with remote support coordination tools.
Familiarity with ITSM tools, preferably ServiceNow.
High attention to detail and documentation discipline.
Ability to work independently onsite with accountability.
Strong verbal and written communication skills.
Ability to function under pressure in clinical environments.
Strong sense of ownership and reliability.
Willingness to travel within assigned field region.
Flexibility for after hours or emergency support when required.
Adherence to organizational security and safety policies.

Responsibilities:

Deliver hands on, onsite-technical support within healthcare facilities to ensure device-reliability and end user productivity.
Provide physical presence and smart hands capabilities for environments where uptime, speed, and accuracy are critical.
Execute physical, device level, and site specific support activities bridging various IT support teams.
Act as the primary onsite technical resolver for incidents escalated by the Service Desk.
Resolve hardware, OS, and peripheral issues including laptop/desktop failures, boot, driver, and performance issues.
Perform full IMAC lifecycle activities including new device deployments, refreshes, and user onboarding.
Configure devices as per standards, images, and security baselines.
Provide hands on support for monitors, printers, docking stations, and accessories.
Execute smart hands tasks in data closets including cable tracing, patching, and power cycling of devices.
Follow hospital and clinic access protocols, respecting privacy, confidentiality, and data security requirements.
Accurately update ServiceNow tickets with actions performed, parts replaced, and user confirmations.
Maintain accurate asset records including device assignment, location changes, and serial numbers.
Perform regular site walk throughs to proactively identify device issues and validate workstation standards.
Communicate clearly with Service Desk Leads on ticket progress and delays.
Travel within assigned 30 mile radius to provide field support and meet SLA expectations.
Due to nature of job The candidate must have Ability to lift and move IT equipment safely.

Skills:

Windows OS.
Desktop Support.
Laptop Support.
Peripheral Troubleshooting.
Printer Support.
Basic Networking.
ServiceNow.
ITSM.
Asset Management.
IMAC.
Smart Hands Support.

Qualification And Education:

4+ years of IT Field Support experience.

Apply

Vacancy posted 3 days ago

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