Production and Operations Manager

Job Description

Job Description

We are actively hiring for the position of Production and Operations Manager for our plant in Wallingford, CT.

Shift: 1st Shift, Monday to Friday

Duties & Responsibilities

• Model and promote Digital Room Core Values, serving as a leader and role model for Production Managers and plant employees.
• Lead the development, implementation, and continuous improvement of production processes, policies, and procedures to drive efficiency, quality, and scalability.
• Collaborate with supervisors and cross-functional teams to ensure the highest standards of product quality and to develop and implement enhanced quality control methods.
• Establish, communicate, and monitor production goals, key performance indicators, and daily production requirements to ensure operational success.
• Maintain a strong understanding of workforce capabilities and machine capacity to effectively manage staffing, scheduling, and production demands, including during peak periods or unplanned absences.
• Ensure compliance with all safety policies and regulatory requirements; promptly investigate, document, and communicate workplace incidents.
• Prepare and maintain accurate reports, documentation, and operational correspondence.
• Manage departmental budgets and control expenses within approved financial parameters.
• Identify, document, and implement continuous improvement initiatives across production, equipment utilization, and workflow processes.
• Hire, train, develop, and performance-manage production staff; oversee scheduling and workflow across all production shifts.
• Provide day-to-day leadership, coaching, and performance feedback; recognize achievements and address performance issues proactively.
• Monitor team performance and operational metrics, identify issues, and implement corrective actions in a timely manner.
• Oversee facility operations, including maintenance and upkeep of the building, grounds, and production equipment.
• Manage preventive maintenance programs for all facility systems, including HVAC and production machinery, support troubleshooting and equipment issue resolution.
• Assist in planning, budgeting, and executing facility modifications, equipment acquisitions, and capital improvements.
• Ensure proper handling and compliance of hazardous materials, including maintaining Safety Data Sheets (SDS) and Right-to-Know requirements in coordination with Human Resources.
• Oversee supply chain and production intake processes to ensure all orders are properly vetted (e.g., fraud, compliance) and accurately routed through production.
• Partners with vendors and outsource providers to optimize cost, quality, and delivery timelines; collaborate with Merchandising and Finance to strengthen vendor relationships.
• Oversee procurement of substrates and production supplies, ensuring cost efficiency and alignment with production schedules.
• Ensure achievement of on-time delivery commitments for all customer orders.
• Perform other related duties as assigned.

Qualifications

• Bachelor’s degree (B.A./B.S.) in a related field or equivalent combination of education and experience.
• 2–4 years of relevant experience in production, manufacturing, or operations management.
• Demonstrated leadership experience, including supervising, coaching, and motivating teams in a production environment.
• Strong business acumen with the ability to balance operational efficiency, quality, and cost management.
• Excellent written and verbal communication skills, with the ability to effectively engage stakeholders at all organizational levels.
• Strong organizational, analytical, and problem-solving skills, with the ability to identify issues and implement practical solutions.
• Proven ability to manage multiple priorities, projects, and deadlines in a fast-paced, dynamic environment.
• High level of adaptability, flexibility, and resilience in managing changing priorities and operational demands.
• Strong interpersonal skills with the ability to collaborate across teams and build effective working relationships.
• Sound judgment and decision-making capabilities, with a focus on timely and effective outcomes.
• Ability to work both independently and collaboratively within cross-functional teams.
• Proficiency in Microsoft Office Suite (Word, Excel, and related tools).
• Working knowledge of workplace safety standards and the ability to communicate and enforce safety requirements.

For further information on the Digital Room, please explore our website

What are the perks and benefits of working at Digital Room?

• Collaborate with leading print professionals in a fast-paced, high-tech, safe, and enjoyable environment
• Competitive pay and growth opportunities.
• Comprehensive health, dental, and vision coverage (location-specific).
• Employer match 401(k) up to limits.
• Company-sponsored Life and AD&D Insurance.
• Flexible Spending Account and voluntary benefits.
• Paid holidays and PTO.
• Employee discounts on all products.
• Company-sponsored training and certifications.
• Fun workplace and wellness events, and more

Please note: Actual compensation within the range will depend on various factors including the individual’s skills, experience, qualifications, and applicable laws.