Emergency Services Technician

Why John Grace?

For the last 10 years, John Grace Restoration and Construction has been West Michigan's choice for emergency services and restoration repairs following property damage. We are here to help homeowners recover from storm, mold, fire/smoke, water, and flooding damage. Our staff are experts in the insurance claim process. We work in the customers best interest and guide them through the claim process. John Grace staff are highly trained in mitigating loss, scoping/estimating repairs, and ensuring timely and high-quality repair work. While our culture is genuine, fun and passionate, we take our role very seriously because we know how devastating the loss can be to clients. John Grace's success is the combined efforts of all our employees, and we strive to provide great opportunities for our team to learn and grow.

Purpose of the Emergency Services Technician Role

As an Emergency Services Technician, you are taking a bad situation and rescuing homes for the communities of people we serve. You will be on an on-call schedule for emergency situations, so we are looking for someone that is committed to their role and being on the rotating on-call schedule in the case of a weather event. In those situations, you will need to be readily available to respond as assigned by the Emergency Services Manager.

We are looking for someone who

• Takes pride in their work.
• Ability to function in a high stress environment that can change daily.
• Reports to work on time; Adheres to on-call rotation schedule and be available for weather related events.

Key responsibilities & duties

• Communicate clearly and professionally with Manager, teammates, homeowners and referring insurance agencies. Uphold John Grace's professional reputation.
• Responsible for ensuring productivity and quality of work on jobsites. Job-site inspection and monitoring, unloading, and loading equipment, driving company vehicles to job-sites, adheres to all company policies and procedures paying special attention to health and safety procedures.
• Water Damage: Must be willing to learn how to perform water extraction, demolition, content manipulation, and industrial drying equipment placement. Other duties require building materials removal, carpet lifting, pad removal, and cleaning and disinfecting contaminated work zones.
• Structure Cleaning; Must be willing to learn structure cleaning after a fire loss, through multiple cleaning systems depending on job site. Main duties include the removal of soot and smoke damage from building materials through the use of cleaning techniques or required demolition. Other duties include gaining knowledge on odor remediation as well as organization, carefulness with homeowner's contents, and attention to detail.
• Demolition: Must be willing to learn demolition, including removal of building materials, and the proper methods of dust-free work environments, and safety precautions that will deliver clean and efficient jobs. Other duties include plastic barrier containment procedures, and negative air set ups.
• Mold Remediation: Must be willing to learn microbial growth remediation, including following the same processes of demolition with the emphasis on safety and compliance with industry standards for mold remediation. Technician provided with all proper protective equipment for such procedures.
• Other tasks that may be encountered throughout the daily agenda would be heavy content manipulation, sewage back up cleaning, temporary roof repairs, sketch job sites, and provide detailed scope of work being completed.
• While performing the duties of this job, the employee is regularly required to talk and hear. This position is a very active and requires standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing. The employee must have the ability to lift and/or move items over 50 pounds.
• Company vehicles and provided tools must be treated with respect and kept clean and organized.
• Perform other related duties as assigned.

Requirements:

• While performing the duties of this job, the employee is regularly required to talk and hear. This position is a very active and requires standing, walking, bending, kneeling, stooping, crouching, and climbing. The employee must have the ability to lift and/or move items over 50 pounds.
• Candidate for employment must have a valid driver's license and a clear driving record.
• Candidate must pass a criminal background check to perform work on insurance related claims.
• Basic knowledge of smartphone/email technology.

Benefits

• Paid Time Off
• Benefits Package- Medical, Dental, Vision
• Life Insurance
• 401k + company match after one year of employment
• Monthly cell phone reimbursement
• EAP- Counseling/Support
• Paid Holidays