Veterinary Receptionist

Job Description

Job Title: Veterinary Receptionist

Location: Bismarck Animal Hospital
Location: Bismarck, ND

Position Overview:


Bismarck Animal Hospital is seeking a compassionate, organized, and professional individual to join our team as a Veterinary Receptionist . This role is ideal for someone with excellent customer service skills and a passion for animals. As a Veterinary Receptionist, you will be the first point of contact for clients, ensuring a positive experience while handling administrative duties to support our veterinary team.

Key Responsibilities:

• Client Interaction:
  • Greet clients and their pets in a friendly, welcoming, and professional manner.
  • Answer phone calls, schedule appointments, and manage the clinic's appointment calendar.
  • Provide information on services, pricing, and general pet care information.
  • Assist with check-in and check-out procedures, including handling payments.
  • Communicate effectively with clients regarding their pets' health and treatment plans, as directed by veterinarians.
• Administrative Support:
  • Maintain and update patient records, ensuring accuracy and confidentiality.
  • Manage incoming and outgoing communications, including emails and faxes.
  • Process insurance claims and client invoices.
  • Assist with maintaining clinic cleanliness, organization, and inventory management.
• Team Collaboration:
  • Work closely with veterinary technicians, veterinarians, and other clinic staff to ensure smooth operations.
  • Assist with light housekeeping duties to maintain a clean and welcoming environment.
• Other Duties:
  • Promote client education and adherence to pet wellness plans.
  • Handle client concerns or complaints, escalating issues as needed.
  • Assist with the management of the clinic's events, and marketing efforts.

Qualifications:

• High school diploma or equivalent required.
• Previous experience in customer service or administrative support is preferred.
• Experience in a veterinary or medical office setting is a plus.
• Ability to handle pets of all sizes and temperaments.
• Excellent written and verbal communication skills.
• Strong multitasking abilities and attention to detail.
• Experience using office software and veterinary management software.
• Friendly, positive attitude with a strong commitment to providing outstanding customer service.

Physical Requirements:

• Ability to stand for extended periods.
• Ability to lift and carry up to 25 pounds.
• Comfort with handling animals, including dogs, cats, and exotic pets.

Benefits:

• Health insurance and retirement plan options.
• Employee discounts on pet care products and services.
• Opportunities for professional development and continuing education.
• A supportive, family-oriented work environment.

National Veterinary Associates is a leading global pet care organization united in the love of animals and the people who love them.

At NVA, we're on a mission to improve the lives of pets and the people who love them. That starts by empowering our care teams. We nurture their growth with resources to practice medicine their way. Our network of 1,000 hospitals connects them to a community of professionals who share their passion so they can learn and grow together. Our national presence enables us to deliver technology and innovations that simplify work and expand care for all. At NVA, we're committed to your professional growth. We support your entire career journey, offering opportunities ranging from mentorship to ownership.

At National Veterinary Associates, we want to make sure your experience connecting with us is seamless and straightforward. Here's what to expect when interacting with us:
• We'll always reach out via verified LinkedIn profiles or emails ending in @nva.com
• We may also contact you via text message from an identified NVA representative for recruiting-related communication
• All job opportunities and applications are hosted on our official careers site: careers.nva.com
• There is no cost or confidential information required to apply or be considered for a position

If you have any doubts about a communication, feel free to visit our careers page to verify authenticity or email us at View email address on click.appcast.io. Thank you for exploring opportunities at NVA!

NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.

NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.