Social Services Director

Description Location: Greenfield, with regular travel to Union City and Yorktown About the Role We are seeking a compassionate and organized Social Services Coordinator to provide person-centered support to residents and their families across three communities. This role focuses primarily on Medicaid eligibility, applications, redeterminations, spend-down cases, and Medicaid Waiver programs, while also supporting residents with social services needs. Key Responsibilities Complete, submit, and track Medicaid applications, redeterminations, and spend-down cases. Coordinate with residents, families, DFR, Maximus, and the Area Agency on Aging. Monitor pending Medicaid cases and follow up on required documentation to prevent coverage lapses. Partner with the Business Office to ensure accurate income, resource, and patient liability reporting. Educate residents and families about Medicaid eligibility, Waiver programs, applications, and appeals. Assist Admissions with Medicaid-related documentation for new and prospective residents. Facilitate resident and family grievances and ensure appropriate follow-up. Maintain accurate, confidential resident records in compliance with HIPAA and applicable regulations. Travel regularly between Greenfield, Union City, and Yorktown. Participate in required meetings, in-services, and training. Perform other duties as assigned. Qualifications High school diploma or equivalent required; Associate or Bachelor’s degree in Social Work, Human Services, or a related field preferred. 3 years of Medicaid application or eligibility experience required. 1 year of Medicaid Waiver experience required. Long-term care or Social Services experience preferred. Valid driver’s license and reliable transportation required. Strong knowledge of Medicaid eligibility, applications, redeterminations, and spend-down requirements. Excellent communication, organization, problem-solving, and customer service skills. Ability to manage multiple priorities across several locations while maintaining confidentiality and professionalism. Requirements High school diploma or equivalent required; Associate or Bachelor’s degree in Social Work, Human Services, or a related field preferred. 3 years of Medicaid application or eligibility experience required. 1 year of Medicaid Waiver experience required. Long-term care or Social Services experience preferred. Valid driver’s license and reliable transportation required. Strong knowledge of Medicaid eligibility, applications, redeterminations, and spend-down requirements. Excellent communication, organization, problem-solving, and customer service skills. Ability to manage multiple priorities across several locations while maintaining confidentiality and professionalism. #J-18808-Ljbffr Vita of Greenfield