Desktop Support Engineer (Dispatch /Part-Time) Portland, -Oregon

Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at Axiom is looking for a capable resource to coordinate, ranging from simple activities to more complex plans. This role will provide on-site assistance to end-users within the organization’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery. Job Details Location: Portland, Oregon, USA Contract Type: Independent Contractor / (Dispatch / Part-Time) Start Date: Immediate Eligibility: U.S. Citizens and Green Card Holders Preferred Key Responsibilities Provide first- and second-level technical support, triage tickets, and maintain strong communication between IT and users. Constantly monitor the individual queue to resolve routine and non-routine desktop issues and requests. Escalate issues and act as a technical escalation for end users. Maintain a high level of customer satisfaction. Comply with desktop group practices and procedures. Update ServiceNow and other data repositories, such as the knowledge base, in a timely manner. Identify technical and process issues and recommend improvements. Achieve target ticket volumes and resolution levels. Maintain compliance with applicable corporate policies and procedures. Maintain productive relationships with peers and management in IT and with the clients. Follow processes and practices established for the group. Coordinate and consult with client areas to analyze problems and recommend technical solutions. Perform intermediate-to-advanced IMAC services (install, move, add, change) for hardware roll-outs, refreshes, and deployment activities. Provide desk-side support services, installing and troubleshooting hardware, software, and network-related issues. Handle software installation, support, and upgrades. Provide 1st/2nd level Help Desk support. Perform basic LAN and internetworking-related activities. Qualifications 3+ years of strong experience providing IT infrastructure field support. Have A+ certification and at least one certification from Cisco or Microsoft. May have other vendor certifications from OEMs (Dell, Toshiba, Lenovo, HP). Must be a self-starter and can manage multiple tasks. Excellent customer service skills. Good communication skills. Ability to work independently or as part of a team. Ability to complete tasks effectively with minimal supervision. Must be available to work flexible work schedules. High-level skill set. Outstanding people skills. Proficient in Windows 10 & 11 and Office Suite/O365. #J-18808-Ljbffr Axiom Technologies