General Manager

Director Of Kitchen ServicesThe Director of Kitchen Services is one who consistently demonstrates our core values, embraces the Chick-fil-A culture and has a servant's heart. They have a passion for people and serving others, have strong character, take initiative and work with a sense of urgency at all times. Our Kitchen Directors are responsible for supporting senior leadership in executing daily operations and keeping team members accountable for each component of Operational Excellence and our Recipe for Service. A Kitchen Director's two main areas of focus are completing tasks so that the restaurant runs effectively, and coaching/developing team members. Shift Leaders lead by example and set the tone that others will follow.Position Type: Full-time and Part-timeOur Benefits Include:Competitive PayScholarship OpportunitiesSundays OffFlexible SchedulingAdvancement OpportunitiesFun Work EnvironmentFree Food!Health Benefits (based on tenure & performance)Sick Pay & PTO (based on tenure & performance)401K Plan (based on tenure & performance)Bonus Plan (based on tenure & performance)Kitchen Director Responsibilities:Participating operationally in day-to-day activities in high-volume, fast-paced RestaurantOffer immediate and respectful response to Guest's needsAssist in training of new hires, set the tone for a shift, and act as a role model for our teamTrains other trainers to help build future Team Members and sustain ongoing trainingBe a friendly, encouraging team playerOpen and/or close, lead shifts, key holderCount drawers and finalize dayExcellent communication skills, both written and spokenInsures that cashiers follow cash handling procedures at all timesManage daily analytics to maintain operational excellence at all timesAddresses guest issues that may arise; consults with management regarding complex issuesInsures Team Members and Team Leaders are engaged at all times with the guest experienceQualifications and Requirements:SmileCreate and Maintain Eye ContactSpeak with a Friendly ToneMake Emotional Connections with GuestsReliable transportationAbility to work in a fast-paced environmentStrong people skills with a desire to serve Team MembersStrong commitment to superior customer serviceAbility to manage Team Member's behavioral and performance issuesAbility to work in a team environment with shared ownership and responsibilityPrior experience as shift lead, crew lead, supervisor, team lead, restaurant manager, restaurant assistant manager is not required but is preferred.Required to develop through our in-house Leadership Development Program (LDP)Most Chick-fil-A® Restaurants are operated by independent franchised business owners who make all their own employment decisions and are responsible for their own content and policies.DescriptionThe Director of Kitchen Services is responsible for:Always delivering crave-able food, in a timely manner, that meets or exceeds Chick-fil-A Quality RequirementsCoaching the behaviors of all Team Leaders and Team Members who work in the Kitchen. Those behaviors include:Sense of Urgency that creates surprisingly fast Speed of ServiceAttention to detail that ensures preparation and production procedures are followedExecution of systems that ensure a refreshingly clean environmentMaintaining a work environment that ensures and promotes food safetyVigilant attention to the organization and appearance of the kitchenEnsuring the kitchen is ready for a Backstage Tour with a four-minute lead timeInventory managementEnd-of-Month counts and inputMaintaining accurate transfer logsEffective & efficient orderingMaintaining a LEAN production environmentCoaching, evaluating, and providing accountability for all kitchen Team MembersCollaborate with other Directors to ensure unity and clarityHolding each other (Directors) accountable for their roles and responsibilitiesThe Director of Kitchen Services should:Work a maximum of up to fifty hours per week in the restaurantAllocate at least two hours per week to planningFocus on systematically and effectively communicating all Kitchen related goals and success factors to Team MembersCombine critical thinking and practical leadership to create a culture of innovationEffectively coach and give directionIntentional and methodical growth and nurturing relationships with the staffAlign hiring, training, daily practices and evaluation practices with the Vision of the organization and the Thematic Goal for the yearEnthusiastically and passionately lead the Kitchen teamRequirementsMinimum 18+ years oldPrevious leadership experience an assetHard-workingTeam-orientedFriendlyHonestGrowth mindsetSelf motivatedCompany InformationA job at Chick-fil-A is more than just a job. It's a stepping-stone to a successful future in the world of business. Here are some of the great benefits of working at Chick-fil-A:Scholarship OpportunitiesFree Break Meal401k With 4% MatchAffordable Health InsuranceUniform ProvidedFlexible Hours - You probably have commitments to your family, friends, school or sports teams. We will try to arrange your work schedule around them.Closed Sundays - All Chick-fil-A restaurants are closed on Sundays so you can have a day off to spend with family and friends.Work Directly With A Chick-fil-A Operator - The Operator is an independent business person, responsible for the operation of the restaurant, who invests time in his or her employees, teaching them important business skills for the future.Competitive Pay - Along with a competitive paycheck, you will work in a nurturing environment where you will learn valuable business and people skills.It's a Great Place to Work - At Chick-fil-A, our Operators consider their team members to be more than just employees, they are a highly valued part of each Chick-fil-A restaurant. Our high retention rate is proof that team members really enjoy working at Chick-fil-A.In our kitchens, we focus on fresh and simple ingredients. And we always have. Since the beginning, we've served chicken that is whole breast meat, with no added fillers or hormones, and we bread it by hand in our restaurants. Produce is delivered fresh to our kitchens several times a week. Salads are chopped and prepared fresh throughout the day. Whole lemons are freshly squeezed in our restaurants and combined with pure cane sugar and water (yep, that's all) to make Chick-fil-A Lemonade®. It may not be the easy way, but it's the only way we know.Work ScheduleWeekend availabilityMonday to FridaySupplemental PayBonus paySupplemental incomeBenefitsFlexible scheduleHealth insurance