Associate Creative Director, Customer Stories (New York)

About RampRamp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $200B in annualized spend flows in and out of 70,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books.The problems are high-stakes, data-dense, and unforgiving.We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome.The median Ramp customer saves 5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same.If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it.About the RoleThe Creative Director for Customer Stories will set the creative standard for the program, leading the charge on how we celebrate the compelling people and businesses building on Ramp. You’ll own the story bar, bringing narrative clarity, and filmmaker-level craft to every project.Your job is to define the program’s creative principles, write the treatments, and direct a bench of filmmakers and animators. You’ll apply deep production knowledge to govern our tiers and actively push to break the mold of traditional B2B “customer stories.” Working closely with our Customer Marketing Lead, who writes the stories and sets the narrative priorities, you bring those stories to life on screen: owning the creative ideation, treatment, and direction. You’ll also work closely with animators and filmmakers, directing them through every shoot and edit.As a creative leader, you’ll set the standard for how Ramp is represented to our customers, partnering across the business to ensure every project meets an exceptionally high bar for craft and storytelling.What You'll DoSet the creative standard for Ramp's customer films and enforce it on every projectApply a story bar before any project enters production: real narrative tension, a compelling character on screen, Ramp load-bearing in the storyDevelop and evolve the Ramp’s film series, continuing to build a recognizable body of workDirect the creative for Tier 1 brand films end-to-end: brief, treatment, shoot direction, editorial, final cutLead the Customer Creative team and grow a bench of editors, filmmakers, and writersGovern the production tier system and establish the internal production kitPartner with the Customer Marketing Lead on every customer film, and with Product Marketing on launch films and co-built product storiesOwn treatment and narrative shape across the program — strong writing is a daily, hands-on part of the jobWhat You Need7+ years in film and creative direction with a portfolio that leans heavily into film: brand documentaries, character-driven branded content, or editorial workStrong writing chops — treatments, narrative arcs, and creative briefs are part of the daily craft; the customer story itself is led by Customer MarketingStrong story casting instincts — you can spot the compelling person inside a corporate org and pull a story out of someone who defaults to corporate-speakUnderstands the structural difference between a brand film and a sales-floor film, and briefs, casts, and directs them differently, with a creative point of view on how the same story can do bothExperience building creative frameworks: production playbooks and brief templatesExperience leading a team and producing a recognizable body of workHands-on with AI tools in production and post (Runway, Descript, Adobe AI, ElevenLabs, VO3, Gemini, Midjourney)A background in filmmaking-leaning agencies or in-house creative leadership at companies with a high film barAble to travel frequently for on-location shootsBased in NYC (or SF), or willing to relocate to eitherNice-to-HavesB2B or enterprise storytelling experienceA network of editors, writers, and filmmakers you'd bring into our benchDocumentary or editorial credits outside the brand world (festival, journalism, publishing)Experience partnering with a story-driven customer marketing function, plugging into a relationship-led story pipeline rather than sourcing stories soloBenefits available to all full-time Ramp employees (Global)Flexible PTOCentralized home-office equipment orderingHealth and wellness stipendBudget for intra-office travelWeekly coffee stipendUnited States100% medical, dental & vision insurance coverage for you, with partial coverage for dependentsOne Medical annual membership401(k), including employer match on contributions made while employed by RampFertility HRA (up to $10,000 per year)Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% payPet insuranceIn-office perks: lunch, snacks, drinks, and moreRelocation support to NYC or SF (as needed)CanadaGroup medical, dental, and vision coverage through Sun LifeLife, AD&D, and disability coverageFertility drug coverage (up to $4,000 lifetime)Group Retirement Plan with employer match (RRSP + DPSP)Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced payEmployee Assistance Program and virtual care through Lumino HealthUnited KingdomPrivate medical insurance through Freedom EliteVirtual GP and at-home care via eMed x LiviWorkplace pension through Penfold, with salary sacrifice optionParental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay with additional time available at reduced payReferral InstructionsIf you are being referred for the role, please contact that person to apply on your behalf.Other noticesPursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.Beware of recruiting scams: Ramp will only contact you through official @Ramp.com email addresses and will never ask for payment or sensitive personal information during the hiring process.Ramp Applicant Privacy NoticeCompensation Range: $200K - $275KLocationNew York, NY (HQ)Employment TypeFull timeLocation TypeHybridDepartmentDesignCompensationEstimated Base Salary $200K – $275K • Offers EquityThe final compensation will depend on the location and level at which the candidate is hired.