Loan Servicer

Job Description

Job Description

Loan Servicer

CWCapital ("CW") is a premier and unique, full- service commercial real estate solution provider. CW Financial Services LLC ("CW") is a premier and unique, full-service real-estate firm providing solutions to institutional clients in the areas of Commercial Real Estate Finance. CW is recognized industry wide for providing the most sophisticated capital markets structuring techniques. RealINSIGHT is CW's technology firm and a leading provider of commercial real estate finance asset management software. Through automation, data intelligence, and a borrower-first philosophy, we partner with investors and clients to deliver seamless, compliant, and scalable servicing solutions. We move fast, think boldly, and put innovation at the center of everything we do.

As a Loan Servicer, you will manage the full lifecycle of commercial mortgage loans - overseeing payment processing, escrow administration, loan modifications, and payoffs while ensuring compliance with servicing agreements and regulatory standards. You will also monitor portfolio performance, maintain borrower and investor relationships, and collaborate with credit and risk teams to identify emerging issues and support proactive risk mitigation.

Duties/Responsibilities:

Loan Servicing & Administration

• Manage all servicing functions for commercial mortgage loans, including payment processing, escrow administration, reserve accounts, and loan document maintenance.
• Oversee loan onboarding (boarding), verifying data accuracy, completeness of documentation, and system setup.
• Ensure compliance with servicing agreements, investor requirements, and internal servicing standards.
• Process rate adjustments, escrow analyses, and covenant tracking in accordance with loan terms.

Portfolio & Risk Management

• Monitor loan performance, including financial reporting, borrower compliance, and collateral condition.
• Review financial statements, rent rolls, and operating reports to identify risks or emerging performance issues.
• Coordinate property inspections, annual reviews, and credit updates.
• Escalate delinquency issues and collaborate with credit/risk teams on pre‑workout planning and mitigation strategies.

Borrower & Investor Relations

• Serve as primary point of contact for borrowers on servicing matters, payment inquiries, escrow questions, and loan administration.
• Communicate proactively with investors, regulators, and internal stakeholders regarding portfolio performance and servicing metrics.
• Support investor reporting and respond to investor audits or information requests.

Loan Modifications, Consents & Payoffs

• Oversee processing of loan modifications, assumptions, partial releases, and other borrower requests.
• Coordinate payoff calculations, lien releases, reconveyances, and final documentation.
• Work with legal counsel to ensure all executed documents meet servicing and regulatory standards.

Compliance & Regulatory Oversight

• Ensure compliance with federal and state regulations governing commercial mortgage servicing.
• Maintain accurate loan files and system records for audit readiness.
• Implement process improvements to strengthen controls, reduce risk, and enhance operational efficiency.

Required Skills/Abilities

• Strong understanding of commercial loan structures, servicing standards, and CRE asset types.
• Proficiency with commercial loan servicing platforms (e.g., McCracken Strategy, SS&C, Shaw).
• Strong analytical, organizational, and problem‑solving skills.
• Excellent communication and customer service skills.
• Deep knowledge of commercial mortgage life cycle
• Accuracy and attention to detail
• Regulatory awareness and risk discipline
• Process improvement mindset
• Strong borrower relationship management

Education/Experience:

• 1–2 years of commercial mortgage servicing or CRE loan administration experience; leadership experience preferred.
• Bachelor's degree in Finance, Business, Accounting, Real Estate, or related field.

*The requirements above reflect our ideal candidate profile, but studies show that many strong candidates don't apply simply because they don't meet every qualification listed. If you're excited about this opportunity and believe you have the skills and drive to grow into it, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

The base salary range for this role is provided in accordance with local regulations, but salary represents just one component of the total compensation package. Additional elements such as bonuses, overtime, deferred cash (where applicable), benefits, perks, and company contributions to 401(k) plans-often result in total compensation significantly exceeding the base salary. Compensation is influenced by individual performance, tenure, experience, geographic location, business unit needs, company performance, and market conditions.

CW Financial Services LLC, along with its subsidiaries and affiliates, is an equal opportunity employer. We consider all qualified applicants regardless of race, religion, color, sex, age, national origin, citizenship, disability, genetic information, veteran status, marital status, sexual orientation, gender identity, or any other status protected by applicable law.