Community Engagement Specialist

Job Description

Job Description

Summary: Provide coordination of care to members at the Recovery Support Center. Services provided include outreach, education and referral services, acting as a key point person and expert in substance use disorders and substance use services within SMOC and in the broader community.

Why Work for SMOC?

• Paid Time Off: All full-time employees can accrue up to 3 weeks of vacation, and 2 weeks of sick time and are eligible for 12 paid holidays during their first year of employment.
• Employer-paid Life Insurance & AD&D and Long-Term Disability for full-time employees.
• Comprehensive Benefits Package including Medical Plans through Mass General Brigham with an HRA Employer cost-sharing program, Dental Plans with Orthodontic Coverage, and EyeMed Vision Insurance available to full-time employees.
• 403(B) Retirement Plan with a company match starting on day one for all full-time and part-time employees.
• Additional voluntary benefits including; Term and Whole Life Insurance, Accident Insurance, Critical Illness, Hospital indemnity, and Short-Term Disability.
• Flexible Spending Accounts, Dependent Care Accounts, Employee Assistance Program, Tuition Reimbursement and more.

Primary Responsibilities:

• Outreach to treatment programs and other community-based resources to establish contacts for member referral.
• Outreach to other community-based programs, communities, cities and towns, and internally to provide education around substance use resources.
• Outreach to Metro-West DPH offices and other health care providers to collaborate on education in the area.
• Attend appropriate task force meetings in Metro-West area and act as liaison between task force and the agency.
• Serve as a conduit between internal programs and external organizations; assist these providers with referrals for clients to appropriate level of care services, such as inpatient, IOP or Peer Recovery Coach services.
• Engage all clients by understanding and addressing their needs whether within or outside the scope of work.
• Attend & participate in team meetings as requested and communicate effectively with members and staff in other areas.
• Maintain confidentiality of member, employee and agency information in accordance with federal and state laws and funder requirements.
• Ensure compliance with program/department, agency and/or funder requirements, as well as, SMOC policies & procedures.
• Assist in facility tours of the Center and assist in encouraging membership enrollment.
• Ensure date collection is current and up to date.
• Engage and build relationships with local vendors, set up meetings and Market Anchored in Recovery.
• Attend internal meetings with BSAS, CAPRSS, DPH, and other assigned meetings.
• Network to vendors, help host community events, help host peer member idea events.
• Create marketing flyers, mailings, and social media posts about activities at the Peer Recovery Center.
• Work as a team with other staff, members, and boards.
• Support staff with outreach efforts, volunteer services, and triage services.
• Attend peer field trips with other staff members and community events.
• Provide information and data for grant reporting for BSAS and other grants.
• Other duties as assigned.  

Knowledge and Skill Requirements:

• Bachelor’s Degree preferred, or a minimum of three years’ experience in Human Services or related field.
• Minimum one-year assessment, advocacy and case management skills.
• Sensitivity to low-income people of diverse backgrounds; excellent listening skills.
• Ability to work independently.
• Good written and verbal communication skills.
• Bilingual preferred.
• Must have valid driver’s license, reliable transportation and meet insurance standards.
• Lived experience of recovery in the context of substance use and mental health. 
• Comfortable presenting in front of groups; organized and a self-starter.
• Flexible schedule.

Organizational Relationship: 

• Directly reports to Program Director.
• Direct reports of this position are none.

Physical Requirement:  Ability to drive a vehicle.

Working Conditions: As part of the responsibilities of this position, Community Engagement Specialist will have direct or incidental contact with clients served by SMOC in various programs funded or administered through the Executive Office of Health and Human Services.