Host and Hostess

Job Description

Job Description

HOST/HOSTESS

From cascading mountains to crystal lakes, warm summer days and cool winter nights, the beautiful scenery welcomes you to the Carolinas. The Cliffs is comprised of seven luxury communities. Each has their own personality, but is equal in beauty, prestige, and opportunity. The only thing better than the views are the people. Our leaders are focused on the growth and development and growth of our employees, our members are gracious and kind, and our co-workers make coming to work something to look forward to. Once you visit you will understand why employees love being a part of The Cliffs family!

JOB DUTIES:

• Ensure an inspired, aligned, and transparent long-term partnership of Members, Associates and Vendors dedicated to encouraging sustainable Total Wellness in all its attributes including physical, emotional, intellectual, spiritual, social, ecological, and financial wellness.
• Provide Relational Service to all Members and Guests of Members.
• Focus on Details to provide high quality products and service to Members.
• Strive for Continuous Improvement in knowledge, quality, consistency, service, products, work environment, financial metrics, safety, wellness, and member satisfaction.
• Utilize MAP Program and obtain preferences.
• Welcome and greet Members/Guests upon arrival, escort them to their table and/or direct them to the appropriate areas.
• Knowledgeable of all menu items and club activities.
• Manages special seating requests of Members/Guests consistent with table availability.
• Relays messages to servers and back servers as appropriate.
• Assists with the duties of servers and back servers needed to maintain service effectiveness and efficiency.
• Successful completion of The Cliffs certification process.

• High school graduate, with college course work or professional certification / education in restaurant or business / training field is highly desired and recommended.
• Food safety certification recommended.
• 1-2 years of experience in a private club or major hotel preferred
• Strong food and beverage knowledge
• Ability to multitask
• Works additional hours on short notice as requested by management to accommodate one or more of the following: staffing emergency, employee absence, fluctuation in business levels, special functions, etc.
• Must be able to work a flexible schedule to include weekends and holidays
• Will be required to learn P.O.S. system