Ancillary Claims Adjuster

Job Summary Ancillary Claims Adjusters play a critical role in claims. This is a full‑time, in‑office position based in Richardson, TX. As a Claims Adjuster in the Claims Administration Department, you will be part of a special team that plays a critical role in the claims process. In this role you will work with customers, vehicle inspectors, and repair facilities to determine claim eligibility. Minimum Qualifications Education: High School diploma or equivalency Experience: 1 to 2 years of Claims processing or call center experience Licensure, Certification, and/or Registration: Current or previous ASE Certification preferred Primary Job Functions Verify information set‑up on claims, to determine if the customer's complaint, the diagnosis, the failed parts are documented and justified the approved repair. Verify repair costs are performed within industry standards. Verify repair information to determine if coverage was within the limits of the service contract. Interface with customers, agents, dealers to complete all investigations of claims. Complete a fair settlement of the claim. Contribute to team effort by accomplishing related results as needed. Verify claims are processed following the policy and procedure established by Smart Autocare. Periodic Job Functions Participate in any projects, reports, documentation, tasks or objectives assigned. Skills & Competencies Required Spanish fluency/Bilingual a plus Parts and Labor Guide familiarity Intermediate knowledge of Windows‑based computer programs Exceptional customer service and communication skills Ability to read, analyze and interpret general business correspondence or technical procedures Ability to solve practical problems and deal with a variety of concrete variables in situations where limited standardization exists #J-18808-Ljbffr