Field Service Representative - Power Distribution/Electrical

Job Overview Schneider’s Field Service Representatives play an impactful role within the organization – collaborating with customers, team members, and third‑party partners to perform assembly, startup, diagnostic, repair, and preventive maintenance on both company and third‑party manufactured equipment in a variety of dynamic environments. They are problem solvers, customer focused, and passionate about the work they do. This site‑based position includes occasional non‑standard hours, a 40‑hour guarantee (+ overtime), with most work occurring at customer sites. This Field Service Representative position will be within our U.S. Services business, focusing on servicing equipment supporting power distribution and critical power infrastructure. Typical Day Pre‑site, startup, repair, preventive maintenance, and field modification of equipment Problem solving with customers, electricians, sales partners, technical support, District Service teams Completion of field service reports, expense reports, preventive maintenance, and startup data sheets Working with Manager and/or Regional Service Director to resolve complex escalated issues Continuous learning and training on various products both in the field and in the classroom Additional Duties Travel throughout the region for local customer support or even countrywide travel, including overnight travel by vehicle or air. Assist senior technicians and support Project Management on larger system start‑ups. Work alongside larger teams of FSRs and collaborate with Project Managers on higher complexity projects. Act on behalf of the District Service Manager to resolve operational issues as required. Qualifications Associate’s degree, trade/vocational certification, military training or similar experience in electrical‑related disciplines. Ability to read blueprints and schematics. Thorough understanding of principles of AC and DC power, and various power supply circuit components. 2+ years of field service repair and customer service with UPS systems, power distribution, switchgear, ATS, and related equipment. 2+ years in Field Services or equivalent industry experience. Good safety practices and adherence to company safety procedures and policies (lock‑out/tag‑out, compliance with safety programs, completion of safety trainings on time). Ability to identify hazards and report safety matters, incidents, or near misses to management or safety representative. NFPA‑70E or OSHA experience preferred. Safe driving and vehicle operations skills. Skilled at utilizing test and diagnostic equipment. Experience reading and interpreting schematics, drawings, and operation manuals. Ability to write service reports, correspondence, procedures, and effectively present information to customers. Physical ability to bend, stoop, lift, and carry items up to 40 pounds, and work outside in various environmental extremes. Ability to remain standing for extended periods and work in small confined spaces. English proficiency required to communicate with customers and team members. Proficiency in basic computer skills and systems including Microsoft Office (Outlook, Teams, Word, Excel) and navigation of company digital tools and resources. Benefits Within your first 180 days, you’ll experience a unique, team‑oriented welcome with 8 weeks of in‑person training in our state‑of‑the‑art training facility in Dallas, TX with all expenses paid. Subsequent training continues online with a local mentor. In addition, Schneider Electric offers an inclusive benefits package that includes flexible work arrangements, paid family leaves, 401(k) + match, well‑being programs, holidays & paid time off, military leave benefits, and more. Equity & Diversity Statement Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct. #J-18808-Ljbffr