Bilingual Customer Service Representative

Customer Service Representative

As a Customer Service Representative, you will use your love for business, people, and the community coupled with your passion for customer service to build relationships. You will serve as a vital contributor to our Store Operations team and demonstrate your motivation by seizing learning and training opportunities to help launch your career. We'll be an advocate for your growth by providing you resources to help develop your skillset, turning your passion into a rewarding career.

Forge connections with customers to cultivate lasting relationships that drive repeat business.

Skillfully review, validate, and process customer transactions with accuracy including loans, check cashing, money transfer, and customer payments.

Proactively maximize customer success by offering personalized financial services that fit their lifestyle.

Enter and maintain customer information with precision and integrity into a Point-of-Sale (POS) system.

Build new business by completing inbound and outbound call campaigns daily.

Assist in customer account management and collections by accepting payments, and monitoring and managing customer appointments.

Maintain internal and external store appearance and meet cleanliness standards to enhance the customer experience.

Maintain office security protocols and conduct proper opening and closing procedures, including management of vault and cash drawer.

Uphold compliance with Company policies and procedures, and all relevant local, state, and federal laws and regulations.

Engage in ongoing training and remain updated on our evolving products and processes.

Work efficiently in a dynamic and fast-paced environment and effectively navigate multiple tasks with ease to meet individual and team performance standards.

Maintain a full-time work schedule with regular, in-person attendance, including weekends. A full-time work schedule for this position includes, at a minimum, 40 hours per week.

*Store hours, schedules, and/or the minimum number of hours required for this position may be subject to change by brand entity and at the sole discretion of the Company. Speak with your recruiter for the most up-to-date requirements.

High school diploma or equivalent

Excellent verbal and written communication skills

Professional demeanor with customers and peers

Meticulous attention to detail and ability to accurately enter data

Valid driver's license, auto insurance, and personal vehicle to use throughout the workday (mileage compensated)

Proficiency in using phone, Point of Sale, Microsoft Office, and other computer systems

Must be at least 18 years of age

Background check required. All background checks are conducted, and their results are considered, in accordance with applicable law.

Ability to meet the physical demands for this position, which frequently include: the ability to remain in a stationary position, including standing up to 90% of the time, the ability to move and transport up to 25 pounds, the ability to move about inside and outside of the store, and the operation of mechanical controls, such as a keyboard.

Experience in check cashing, document verification, and/or money order processing

Prior cash handling, cash drawer/vault management experience

Bilingual (English/Spanish) is a plus and may be required for certain locations

Our Benefits Include**:

A comprehensive new hire training program

Access to a robust learning management system, full of e-learning modules and training programs to help boost your professional and personal development

Performance-based career advancement

Educational Reimbursement Program

Multiple coverage choices for medical insurance, all include free telemedicine and medical spending account (HSA/FSA) options

Traditional 401(k) and Roth 401(k) Retirement plan with a generous Company match program

Company-Sponsored Life and AD&D Insurance

Voluntary benefits, including dental, vision, short-term and long-term disability plans, accident, critical illness, hospital confinement insurance, and even pet insurance

Paid Time Off (Accrue 12 days per calendar year plus additional days for each year of service after the first year of employment)

Diverse Culture and Inclusive Environment

A relaxed, business casual dress code that includes jeans and sneakers!

**Based on current benefit offering, which is subject to change with or without notice. Certain benefits are subject to the terms and conditions of the governing plan documents which should be consulted for additional details and eligibility requirements.