VP, Professional Services

VP of Professional Services

Nue is the AI-powered revenue architecture platform that unifies CPQ, billing, and revenue lifecycle management into a single system. It enables companies to simplify complex pricing, automate monetization, and gain full control over how they generate and scale revenue. Working with customers such as OpenAI, Chilipiper, Glean, HootSuite, and Mews. Nue helps sales, operations, and finance teams gain revenue acceleration, operational efficiency and revenue controls at speed and scale.

About the Role

We are seeking a strategic and hands-on VP of Professional Services to lead and scale our global services organization. This leader will own the end-to-end delivery function, ensuring successful customer implementations while driving revenue, operational excellence, and customer satisfaction. This role requires deep expertise in CPQ (Configure, Price, Quote) and Billing systems, with a strong understanding of Quote-to-Cash processes. You will partner closely with Sales, Product, and Customer Success to deliver high-impact outcomes for enterprise customers. This role is expected to actively leverage AI tools, automation, and emerging agent-based workflows to drive productivity, improve decision-making, and scale impact. This includes using AI to accelerate problem solving, enhance team output, streamline operations, and identify opportunities for automation across delivery and execution.

What You'll Do

Leadership & Strategy

• Build and execute the vision and strategy for Professional Services aligned to company growth goals
• Lead, mentor, and scale a high-performing global team (Solutions Architects, Implementation Consultants, Engagement Managers)
• Establish services as a strategic revenue driver while improving margins and efficiency

Partner-Led Delivery Strategy

• Build and scale a global partner delivery ecosystem (SIs, VARs, implementation partners)
• Own end-to-end delivery outcomes to ensure on-time and on-budget, high-quality implementations and a consistent customer experience across internal and partner-led engagements

Delivery Excellence

• Own successful delivery of all customer implementations (on time, on budget, high quality)
• Develop and standardize implementation methodologies, playbooks, and best practices
• Ensure strong governance, risk management, and escalation handling across all engagements

CPQ & Billing Expertise

• Act as an executive sponsor and subject matter expert for CPQ and Billing implementations
• Guide customers through complex Quote-to-Cash transformations
• Partner with Product to influence roadmap based on customer and delivery insights

Cross-Functional Partnership

• Partner with Sales on scoping, SOWs, and deal structuring to ensure profitable delivery
• Collaborate with Customer Success to drive adoption, expansion, and renewals
• Work with Finance on forecasting, utilization, and services revenue planning

Operational Excellence

• Own core metrics: utilization, gross margin, delivery timelines, CSAT, and NPS across internal and partner delivery
• Implement systems and processes to scale delivery operations globally
• Drive continuous improvement across tools, automation, and offshore/onshore models
• Leverage AI and automation to improve delivery efficiency, optimize resource utilization, and scale implementation capacity. Drive adoption of AI-enabled workflows across Professional Services and partner delivery to reduce time-to-implement and improve margins.

What You Bring

• 10–15+ years of experience in Professional Services, with at least 5+ years in senior leadership roles
• Proven track record of scaling a PS organization in a high-growth SaaS environment
• Deep expertise in CPQ and Billing systems (e.g., Salesforce CPQ, Zuora, Apttus/Conga, Stripe Billing, etc.)
• Strong understanding of Quote-to-Cash workflows and enterprise SaaS implementations
• Experience working with enterprise customers and managing complex, multi-threaded engagements
• Strong commercial acumen (SOWs, pricing, margin management)
• Ability to operate both strategically and tactically in a fast-paced environment

Nice to Have

• Experience in a startup or scaling environment (Series A–E)
• Background in Salesforce ecosystem or adjacent platforms
• Experience managing global/offshore delivery teams

Why This Role

• Opportunity to build and shape a critical function at a high-growth company
• Direct impact on revenue, customer success, and product direction
• High visibility with executive leadership and board-level influence

What We Offer:

• Competitive compensation and benefits that reward your talent and impact.
• Comprehensive health, vision, dental, and life insurance
• A front-row seat in the Silicon Valley tech ecosystem, where you'll work on cutting-edge challenges shaping the future of SaaS, finance, and payments.
• The opportunity to build truly groundbreaking products — your work won't just support the business; it will influence how companies around the world monetize and grow.
• A high-energy, collaborative culture where smart, supportive teammates push each other to learn fast, think boldly, and do the best work of their careers.
• Room to grow, lead, and make your mark in a fast-scaling company that values creativity, ownership, and ambition.

Nue.IO is an equal opportunity employer and welcome people of diverse backgrounds, perspectives, and skills. We will work with applicants to provide accommodations at any stage of the hiring process. If you require accommodations during the interview process, please email your Talent Partner, and we will work with you to meet your needs.