Dispatcher

Job Description

Job Description

Wheelcare Express Inc. is a Non-Emergency Medical Transportation (NEMT) company that has been proudly serving many counties in Northern California for over 40 years. 

WCE is looking for Dispatchers to coordinate high volume schedules and driver routes to transport patients to and from medical appointments and other engagements.  Many of our patients are disabled and may need to be transported by wheelchair or gurney. 

If you like a fast-paced environment, are computer savvy and have good interpersonal skills, we would like to hear from you.  If you would like part time work, we may be able to accommodate that too.   

RESPONSIBILITIES

• Communicating: Maintaining communication with drivers and passengers.
• Properly deploy and monitor all NEMT vans and drivers to efficiently transport clients to medical appointments or other engagements to ensure timely pick up and drop off of clients.
• Provide excellent and effective communication and customer service to drivers, clients and Network Providers/Medical Facilities.
• Demonstrate empathy and understanding for clients (children, seniors, individuals with handicaps or illness)
• Assist drivers and network providers with issues or problems related to scheduling. Expect the unexpected.
• Understand and effectively use dispatch software (Mediroutes)
• Document operations appropriately and follow Company policies.

QUALIFICATIONS

• High School Diploma or GED
• Ability to prioritize multiple tasks, along with the ability to work independently and as a team member.
• Excellent customer service skills
• Must have a positive attitude, good communication skills and be empathetic and polite.
• Effective written and oral communications skills
• Moderate skills in MS Word, Excel, GPS & Smart Phone Applications
• Prior experience as a Dispatcher or prior experience with scheduling software is a plus but not required.