Residential Crisis Response Coordinator

Residential Crisis Response Coordinator

Reporting to the Assistant Director for Crisis Response, the Residential Crisis Response Coordinator is responsible for direct case management, crisis response, and emergency response efforts within the College Student Life (CSL) and ARCH residential communities. This role plays a critical function in supporting students experiencing crises, implementing trauma-informed response strategies, and ensuring appropriate follow-up and resource referrals. The Crisis Response Coordinator is an integral part of the emergency response team, providing hands-on support for residential staff, responding to urgent situations, and working collaboratively with campus partners to enhance student safety and well-being. This position is a live-on role, with housing provided, and requires participation in an on-call rotation to ensure 24/7 emergency coverage. Flexibility in scheduling, including evenings, weekends, and holidays, based on student and institutional needs is also required.

The budgeted salary for this role is $66,900. This position is full-time, fixed, and offers full benefits. The work location is UC Santa Cruz Main Campus.

Job duties include:

• 45% - Crisis Response and Emergency Support: Respond to student crises and residential emergencies, providing trauma-informed intervention and de-escalation support.
• 30% - Case Management and Student Support: Serve as a primary point of contact for students experiencing crises coordinating with university resources.
• 15% - Training, Education, and Staff Development: Assist in training residence life staff on crisis response, de-escalation techniques, and trauma-informed approaches.
• 10% - Community Safety, Security, and Development: Foster a sense of safety and well-being within residential communities by working collaboratively with residence life staff to address student concerns.

Required qualifications include a bachelor's degree in social work, counselor education, psychology, student affairs, emergency management, or a related field, significant experience in case management, crisis response, student support services, or emergency management, and demonstrated knowledge of trauma-informed response strategies, crisis de-escalation techniques, and student mental health support.