IT Support Analyst I

Responsibilities Receives requests for support via direct end-user contact or demand management/service desk system Troubleshoots, diagnoses and resolves more complex operating errors Installs and configures software or hardware updates or patches Evaluates and resolves network connectivity or communications systems issues Develops and maintains documentation related to systems or workstations and may provide user training Ensures systems and workstations are compliant with organizational policies and security standards May set up and deploy new user workstations or accounts May assist with IT asset tracking Manages basic issues and problems, and refers more complex issues to higher-level staff Requirements Bachelor's Degree 0 to 2 years as Help Desk Technician, Instructor/Trainer, or Equivalent Support Function Computer skills Project scheduling skills Planning skills Technical expertise Effective verbal and written communication skills Detail-oriented and willing to tackle various ongoing projects in a fast-paced environment Ability to multitask and perform duties outside of the scope of work when necessary #J-18808-Ljbffr Jobtailor