PATIENT ACCESS ASSOCIATE/EMERGENCY DEPT - PATIENT ACCESS - PT VARIES (61328)

Patient Access Associate/Emergency Dept

Salary Range $16.00 - $24.75 Hourly Position Type Part Time (24 Hours) Category Patient Access

Description

Job Summary: Responsible for registering patients presenting for emergency services at Anderson Hospital or urgent services at an express care location by accurately and efficiently collecting patient demographic information and insurance information and entering it into the hospital registration system. This includes POS collections for any patient liabilities due at the time of service. This position will also be responsible for learning multiple software applications that relate to the registration processes and the collection processes. As a front line employee, the Patient Access ER Associate is responsible for providing excellent customer service while also protecting the privacy of the patient's health information.

ER Associate Primary Job Responsibilities:

• Receiving Walk-In ER Patients
• Registering EMS Patients and/or ER Patients
• Responsible for accurately identifying the patient's Primary Care Physician
• When returning to complete the registration process it is also the responsibility of the registrar to also collect any applicable copayment or ER deposit if the patient has no insurance
• The admission registration for an ER patient is completed by the Admission Coordinator
• Responsible for registering direct admissions 24/7 into the hospital
• Responsible for registering direct admissions to the TRC unit
• It the responsibility of each registrar in Patient Access to review their EcareNext Work List
• Each registrar is responsible for knowing and understanding Downtime Procedures
• Each registrar is responsible for knowing and understanding all Patient Access Processes and Procedures and all software processes and procedures
• Each registrar is responsible for wearing their badge during each shift and wearing the appropriate uniform jacket that is defined for Patient Access
• If new processes or changes occur, it is the responsibility of all ER Registrars to meet any new requirements

Express Care Associate Job Responsibilities

• Responsible for receiving patients as they enter the Express Care and asking each patient, or the responsible party, to complete a patient Admission Card with basic patient personal and demographic information as well as their reason for visit
• Responsible for using/reviewing the Admission Card and obtaining additional identification and insurance information to accurately complete the patient registration and then adding the patient to Tracker
• Responsible for accurately identifying the patient's Primary Care Physician
• Responsible for collecting any applicable copayment or Express Care deposit after the physician as seen the patient
• Responsible for scanning all of the patient registration documentation and clinical documentation for each patient visit to the Express Care
• It the responsibility of each registrar in Patient Access to review their EcareNext Work List
• Each registrar is responsible for knowing and understanding Downtime Procedures
• Each registrar is responsible for wearing their badge during each shift and wearing the appropriate uniform jacket that is defined for Patient Access
• If new processes or changes occur, it is the responsibility of all ER Registrars to meet any new requirements

Qualifications

Education Requirements and Other Requirements:

Education Level: High school diploma or equivalent.

Experience Requirements: Typing skills of 50 wpm

Prior Customer Service experience is required.

Recent Patient Access experience is preferred.

POS Collection experience is preferred.

Exposure to multiple types of software technology is preferred.

Medical Terminology course or background preferred