Senior Freight Account Manager

Job Description

Official Title: Experienced Freight Account Manager – Knoxville, TN (Hybrid)

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Cradle-to-Grave Freight | Base + Uncapped Commission | Strong Growth Potential

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If you have experience managing freight from the initial quote through final delivery and want your income to reflect your performance, this opportunity is worth a look.

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We’re hiring an experienced Freight Account Manager in Knoxville, TN for a high-growth, financially stable organization that has never had an unprofitable month: strong leadership, a proven model, and real opportunity for advancement.

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What This Role Is:

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• This is a true cradle-to-grave freight account management position. You own the shipment and the customer relationship from beginning to end.
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• Manage freight from quoting and booking through pickup and final delivery.
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• Communicate directly with customers regarding pricing, capacity, shipment updates, delays, and service concerns.
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• Negotiate rates with shippers and carriers.
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• Source and secure qualified carrier capacity.
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• Book, dispatch, and track active shipments.
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• Resolve missed appointments, service failures, capacity issues, and other freight-related problems.
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• Maintain accurate shipment information within the TMS.
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• Build and maintain strong customer and carrier relationships.
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• Retain and grow existing accounts.
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• Identify opportunities to increase shipment volume, expand lanes, and improve account profitability.
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This is not a position where freight is handed off after the sale. You remain involved throughout the entire shipment and are responsible for delivering a strong customer experience from beginning to end.

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Compensation:

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• Competitive base salary.
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• Uncapped commission or performance-based incentive structure.
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• Significant earning potential for high performers.
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Your income will reflect the performance, retention, and growth of the accounts you manage.

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Why This Opportunity Stands Out:

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• Company has never had a losing month.
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• Clear path for advancement and leadership growth.
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• Strong leadership and a proven operating model.
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• Standard benefits package.
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• Performance-driven culture that rewards production.
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• Opportunity to take ownership of customer relationships and freight execution.
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Who Thrives Here:

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• Experienced freight brokerage and 3PL professionals.
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• Individuals with cradle-to-grave freight experience.
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• Account managers who enjoy taking ownership of shipments and customer relationships.
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• Professionals who can manage customers, carriers, and multiple shipments at the same time.
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• People who communicate proactively and solve problems before they escalate.
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• Individuals who understand the urgency and unpredictability of the freight industry.
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• Those who are motivated by account growth, profitability, customer retention, and performance-based earnings.
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