Universal Banker - Team Lead

Job Description

Job Description

JOB DESCRIPTION

Employer                                                                 Department

Vallant Bank                                              Retail

Job title                                                                   Exemption status              

Universal Banker - Team Lead I               Non-Exempt           

Supervised by

Branch Manager/Retail Service Manager

Job Summary

The Universal Banker is responsible for:

~ demonstrating exceptional customer interaction while efficiently and accurately completing customer transactions in both the Teller and Personal Banker job responsibilities

~ demonstrating an accurate knowledge of the bank’s products and services

~ ensuring superior quality service in completing all customer transactions

~ matching the financial needs that achieve those customer goals with product and service solutions

~ growing the deposits of the bank by creating exceptional customer experience while providing and filling customer needs as they occur in the branch environment

~ building long-term customer relationships with a focused group of customers by being knowledgeable of the customer base, and proactively uncovering individual customer financial goals

~ maintaining a positive service mentality

~ having the capacity to successfully satisfy the customer while considering the resources and needs of the organization

In addition, the Team Lead is responsible for coaching and developing tellers, maintaining a sales and service culture within the office, collaborating with the management in the administration of the office lobby and ensuring strict adherence to regulations. The Team Lead directs the efficient and smooth operation of the teller department and will also complete certain management reports.

The employee will support the bank's strategic goals, vision, mission, core values, service standards and service philosophy in actions, words and deeds.

Skills, Knowledge, Talents

Education

High school graduate with equivalent work and skill experience.

Prior Experience

One year of banking, customer service and/or sales experience preferred.

Required Skills and Knowledge

• Must have a comprehensive knowledge of the bank's products and services. Must have a willingness to serve.
• Must be able to function efficiently in a network environment and have a working knowledge of Microsoft Office and SharePoint.
• Must be able to function efficiently on a general business level of math, possess general accounting knowledge (i.e. debits, credits, and an understanding of the bank's account reconciliations).
• Project a professional image by adhering to guidelines in the employee handbook.
• Must have a general understanding of the Federal Reserve Banking System.
• Must be able to collect, research, and analyze information skillfully.
• Must be a self-starter, a creative thinker, flexible, eager, nurturing, open to change and exhibit good judgment.
• Must be a leader by example, attentive to detail, work well with others and be responsive to supervisory guidance.

Vallant Bank is an Equal Opportunity Employer and a Drug Free Workplace. As a condition of employment, a completed Application of Employment and satisfactory results from a background check and drug screening must be received. Vallant supports a diverse work force and welcomes all qualified applicants. It is the policy of Vallant Bank to consider applicants without regard to race, color, religion, creed, national origin, gender, disability, marital or veteran status, age or any other legally protected status.