Dental Patient Coordinator - West Babylon, NY

Job Description

Job Description

Benefits:

• 401(k)
• 401(k) matching
• Bonus based on performance
• Company parties
• Competitive salary
• Dental insurance
• Employee discounts
• Flexible schedule
• Free food & snacks
• Health insurance
• Opportunity for advancement
• Paid time off
• Parental leave
• Training & development
• Tuition assistance

Dental Patient Coordinator

"Treating people like family for over 43 years and creating an experience that exceeds an expectation"

Become a part of the dynamic and vibrant team at Babylon Dental Care, where the focus extends beyond dental care to making a profound impact on our community and enhancing the lives of our patients. As a foundational provider of general, specialty dental services, and Sleep/Airway Disorder treatments, Babylon Dental Care is recognized for its commitment to excellence, compassion, and unmatched patient care. We are currently seeking a Patient Coordinator to infuse new energy into our Front Desk team. Our Great South Bay location in West Babylon, NY is a welcoming and warm environment, intentionally designed to promote collaboration and foster creativity.  The intention of this role is to create everyday service success, while offering opportunities for growth and advancement, if desired by the professional.

 
Why Babylon Dental Care?

• A Caring Legacy: Step into a role where your work directly contributes to a legacy of exceptional dental care and community service. Privately owned, we honor all who want to serve.
• Collaborative Practice Environment: Enjoy an environment created to foster and motivate all to learn the basics of service.  Our team works together to help one another serve our patients with the highest quality of care. We recognize and appreciate the wholehearted professional you feel called to be.
• Growth and Development: At Babylon Dental Care, your professional development is paramount. We invest in each team member's growth, ensuring that your career flourishes with us.

 
What you can expect:
 
A fast-paced, challenging, and exciting work atmosphere where everyone is focused on making you successful and happy in your role.

 
Training! We will train you to become a great Patient Coordinator and our (very unique) Global Training program allows you to see how/what all departments do to support you in your role.  Some of our Patient Coordinators have moved into rolls as Front Desk Team Leads, Hygiene Coordinator Team Leads, and even Practice Administrators.

 
We give plenty of support and we’re with you every step of the way! You start your BDC journey with a 15 day Global Training and your own Ambassador to walk you through it all.  Our intention during the beginning days is to introduce you to BDC's entire service, culture mindset and give you customized and or individualized training needed to master your role as a Patient Coordinator.

 
What we will ask of you:
 
Commitment to Babylon Dental Care and the patients we serve. Teamwork and a willingness to learn every day! This role can be your stepping stone to success and professional growth within our practice! The sky’s the limit!

 
Our Front Desk department is very busy so we need someone who is:

• Reliable and team orientated.
• Out of the box thinker and collaborative to support our growth.
• Empathic and compassionate.
• High level of professional presence.
• Ability to multi-task in a fast paced environment.
• Open to learn all about technologies that will enhance our patient care and service.
• Self motivated, takes initiative without constant direction.
• Calm under pressure, strong communicator.

 
We expect you to be personally responsible for being on-time and present for every shift you work and always willing to go the extra mile for our patients!
 
Knowledge of Dentrix Ascend (or other dental software) would be helpful in setting you up for success, but not mandatory. Ability and open to learn our dental software. 

Here’s an example of what a Patient Coordinator might do in a day:

• Educate our patients about the details of their treatment plan and associated fees after the Dentist has diagnosed and reviewed their options with them.   You potentially clarify what the patient may have heard or "think" they heard. 
• Help patients understand their dental insurance benefits. This is in collaboration with our Dental Insurance team who are readily available to assist you. Accurately calculate how much insurance will pay for the cost of their needed care. Review with patients their financial responsibility based on any Insurance pre-determinations.
• Work with outside patient care financing companies to give our patients a wide range of financial options.
• Send Pre-determinations to Patient's Insurance companies. Keeping an eye on their timely return to move forward with patient's care.
• Collaborate with our financial team to address and collect patient balances when they are set to return to the Practice for care.
• Ability to respond to live chats or website leads as they may come through during the day.
• Comfortable with keeping up to date with email communications as the day goes on.
• Professionally being able to hold space for anxious patients during the check out process, as well as being their advocate to properly explain their financial responsibilities.
• Answer incoming calls when appropriate, not with a patient, as calls may come through our Call Center.
• Correctly schedule future appointments for patients checking out to ensure doctors and hygienists are focusing on caring for our patients.  Ensuring patient's are scheduled with the future time needed for their treatment.
• Answer treatment questions patients have both before and after their visit.
• Participating and essentially running morning or afternoon huddles for your Provider and their Assistants.  Sharing huddle sheets daily with our Admin team.
• Mentoring new team members when comfortable and can create value.
• Follow up via email or text with patients who haven’t scheduled their treatment yet. 
• Ensuring our payment policy is being honored when patients are scheduled.
• Comfortable to ask a happy patient to share their feedback online in a review, or refer a friend to the Practice if they know anyone looking for a new dental home.  Proudly sharing our service with others.
• Work collaboratively with the entire Practice to meet or exceed monthly goals so all can receive their check exercise bonus!
• Generate and review reports, when directed.
• Monitor treatment plans and case acceptance, when directed to further support your Doctor and meet hourly production goals.

We're looking for someone who has:

• 3 or more years experience in a dental front desk position.
• Flexibility in regards to scheduling. Our office is open 6 days a week, including early morning, late evenings, and some holidays. Most Patient Coordinators work every other Saturday.
• Experience providing exceptional hospitality-inspired customer service in a fast-paced Practice.
• Excellent attention to detail and high follow through.
• The ability to calculate percentages accurately and quickly using basic math skills.  Comfortability in both.
• A positive, friendly, and enthusiastic attitude.  Collaborative and comfortable in communications.
• Outstanding teamwork skills and the ability work with a diverse group of people.
• Bi-lingual in English and Spanish welcomed.

Education:

• High school or equivalent (Required)
• College degree optional

Babylon Dental Care Perks:

• Competitive Compensation: Earn $22 to $28 per hour, reflective of your skills and dedication. 
• Comprehensive Benefits: Enjoy paid holidays, personal time off, sick time (as per NYS law), health insurance options available, a $2500 dental credit for your own dental needs within the Practices and a 401K with employer match. Monthly team bonus opportunities are extended.  Most benefits start after your probationary period of 90 days.  You start accruing sick time from day one, as per NYS and the Practice extends PTO within year one.
• Professional Growth: Opportunities for learning and advancement in a supportive environment that values innovation and hard work.

 
Are you ready to make a tangible difference in people's lives, contribute to a meaningful legacy, and grow your career in a supportive and dynamic environment? If so, Babylon Dental Care is waiting for you. Join us in our mission to not just care for smiles, but to create them, within our community and our team. Apply today and embark on a journey where your work truly matters.

 
Visit our website to learn more about our organization and the exciting opportunity to be part of a team that is dedicated to providing exceptional dental care and exceeding patient expectations.

 
Also, get a firsthand view of what it’s like to be a member of our team by watching video interviews with our team members on Youtube.com/BabylonDentalCareGSB

 
We look forward to meeting you!