Account Manager

The Account Manager is responsible for assigned customer accounts and/or geographic territory in the Northeast US, which includes analyzing and meeting customer needs, developing and implementing sales plans, selling products and providing customer support.

RESPONSIBILITIES

• Sell company products (Industrial Equipment / Machinery) in a highly consultative manner, including the benefits of working with company over competitors
• Increase sales and margins of standard and engineered products to assigned customers and/or territories
• Lead projects from first contact to order while inspiring confidence in the team and management including discussions of application, technology and pricing strategy
• Monitor, manage and update established and new accounts and projects utilizing and regularly updating our internal CRM tool
• Pro-actively prepare for business meetings and guests visits to portray a professional image to customers
• Prepare quotes, proposals, service contracts and other required documents in order to complete a sale
• Ensure clear agreement on purchase orders is reached with customers
• Participate with Project Management in identifying project milestones, examining potential operational issues/risks, outlining and proposing solutions and identifying actions
• Develop customer satisfaction plans for key clients and associated metrics to track improvements
• Pro-actively identify and address support situations that could jeopardize customer satisfaction
• Work pro-actively with other company personnel to identify, communicate, escalate and resolve critical client/project issues in a preemptive and timely manner
• Establish and maintain long term, positive working relationships with internal team members and customers
• Coordinate activities and training of external sales representatives (if applicable)
• Assist in achieving companies strategic objectives by aligning resources with goals and pursuing opportunities that meet the department's objectives
• Develop credible sales forecast and projections
• Keep updated with industry trends and developments, competitor's activities and future customer projects
• Maximize productivity by organizing resources to meet business demands and positioning the appropriate skill sets for maximum problem anticipation and resolution
• Participate and help Marketing Manager in planning and organization of marketing activities such as trade shows, seminars, marketing campaigns and industry associations
• Interact professionally with customers and suppliers, ability to resolve conflict while keeping relationships intact

REQUIREMENTS

• Bachelors Degree in an Engineering or Business Discipline is preferred
• 5+ years of Sales and/or Project Management experience with Industrial Automation Equipment / Capital Equipment or Machinery industry is REQUIRED
• 2+ years working knowledge of manufacturing type contracts in the Industrial Automation Equipment / Capital Equipment or Machinery industry is REQUIRED
• 2+ years working knowledge of Sales within the Industrial Automation Equipment / Capital Equipment or Machinery industry is REQUIRED
• Intermediate level of knowledge of industrial technical terms and principles, with the ability to read and interpret drawings (GD&T)
• Experience using Microsoft Office - including Outlook, Excel (Intermediate level), Word (Advanced level), PowerPoint (Advanced level)
• Experience with Microsoft Dynamics (Basic level) or other CRM system is required

WORK ENVIRONMENT

• Remote Position - Work from your home office
• Travel a majority of the time to customer locations, trade shows, etc.

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