Senior IT Support Technician
$28 per hourTemporary
Kforce has a client in San Marcos, TX that is seeking a Senior IT Support Technician. This is a hybrid opportunity supporting an organization with operations in the Central Texas region. Overview: We are seeking an experienced and highly effective Senior IT Support Technician for an initial 6-month contract engagement. This individual will play a key role in enhancing IT service delivery, improving support operations, and helping modernize internal technology processes. There is potential for contract extension based on performance and business needs. This position offers an opportunity to make an immediate impact by helping reduce support backlogs, improve service management practices, and support ongoing infrastructure initiatives. The ideal candidate is a proactive problem solver who thrives in fast-paced environments and enjoys improving both technical systems and end-user experiences. Key Responsibilities:
- Provide Tier 2/3 IT support and efficiently resolve service requests and technical issues
- Help manage and optimize Jira Service Management workflows and processes
- Support endpoint management solutions, including NinjaOne or similar platforms
- Administer and support Google Workspace while assisting with Microsoft 365 migration planning
- Troubleshoot hardware, software, operating system, and connectivity issues
- Create and maintain technical documentation and knowledge base articles
- 3+ years of IT support, desktop support, or systems administration experience
- Experience managing a high-volume ticket queue
- Hands-on experience with Jira Service Management
- Familiarity with NinjaOne or similar endpoint management tools
- Working knowledge of Google Workspace and Microsoft 365; migration experience is a plus
- Strong troubleshooting skills across Windows, macOS, and mobile devices
- Excellent communication, customer service, and problem-solving skills
Vacancy posted 1 day ago
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