Field Service Technician

Job Description

Job Description

Description:

Come Learn and Grow with Us!

Rooted in over a century of craftsmanship, States Manufacturing is building the future of American industry. Based in the Twin Cities north metro and now in our second century, we’re experiencing truly explosive growth as we deliver trusted electrical and metal solutions nationwide.

We combine the stability of a well-established company with the energy of a startup—offering incredible opportunities for people who want to grow, innovate, and make a lasting impact. Intrigued? Let's talk!

Job Summary

You will be responsible for inspecting and installing equipment, working with contractors on-site for successful installation of equipment and reporting on project status. Maintain, troubleshoot, and repair customer’s equipment as required. Perform in-house testing and documentation.

Job Duties and Responsibilities

• Installation and troubleshooting of low and medium voltage switchgear, ATS’s, circuit breakers, protective relays, and control systems.
• Provide technical support for field startups, warranty claims and maintenance contracts.
• Troubleshoot and assist in configuration of control systems utilizing PLC/HMI control platform.
• Travel (occasionally overnight and off-hours) as required to support installation, start up, and maintenance of equipment.
• Perform product testing and test results reporting.
• Assist with redline drawing updates.
• Develops and maintains effective working relationships with manufacturers and vendor representatives.
• Resolve customer disputes and inquiries promptly to ensure equitable resolutions to maximize customer satisfaction.
• Projects a positive, professional image of the company in all communications with customers, vendors, and suppliers.
• Stays current with product updates and code changes.
• Develops and delivers training on client applications.

Required Skills and Experience

• 3+ years experience in Field Service role/Electrical equipment testing.
• Experience with programming PLCs and HMIs.
• Understanding of 3-phase power systems is preferred. Power distribution, AC/DC, Voltage Circuit Theory, and practical troubleshooting skills.
• Training in electrical theory and technologies. Understanding of low voltage and/or medium voltage electrical equipment is preferred.
• Diesel Power generation related controls and experience, including parallel systems.
• Strong background in electrical power including low voltage and medium voltage and experience with most types of switchgear testing.
• Reading schematics and blueprints for power control, automation, and customer technical support.
• Superior problem solving, project management and analytical skills.
• Working knowledge of Microsoft Office products, including Outlook, Excel, Word, PowerPoint.

Additional Skills and Experience

• This position requires the ability to sit, and bend or stand for extended periods of time.
• Ability to operate testing equipment safely and effectively.
• Must have the ability to work flexible hours, weekends, holidays, and night work; this includes out-of-town.
• Must carry a mobile phone and be available to take customer calls.
• Must possess and maintain a valid Driver’s license in good standing.
• Must possess and maintain a valid United States Passport for international travel.

Benefits

• PTO
• 10 Paid holidays
• $100 individual deductible and $300 family deductible health insurance
• Paid Weekly
• Vision and Dental Insurance
• 401K / Life Insurance / STD