Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Flexible hours
• Employer paid health, dental and vision
• Paid time off (vacation and personal/sick days)
• Salary plus commission/bonus (Earning potential over $75k)
• Hiring Bonus of up to $3000 for pre-licensed candidates
• Competitive salary
• Opportunity for advancement
• Training & development
• Company parties

ABOUT OUR AGENCY:
I’ve been a State Farm agent since 2006 and currently lead a team of four full-time team members who share a common goal: putting the customer first. I was born in Philadelphia but grew up in Nebraska, where I attended the University of Nebraska at Omaha and earned a degree in Business Management with an emphasis in statistics.

Community involvement is something I’m passionate about. You’ll often find our agency supporting local efforts through City Rec Sports, the Chamber of Commerce, the Food Pantry, the Offutt Advisory Council, and the School Superintendent’s business task force.

Our office is a collaborative, team-oriented environment where everyone works together to help our customers win. We offer health, dental, and vision benefits, flexibility when needed, and a hiring bonus for candidates who are already licensed. We’re looking for someone who thrives in a supportive environment and wants to grow alongside a strong, community-minded team.

 
ROLE DESCRIPTION:  
As a Customer Service Representative - State Farm Agent Team Member with Matt Ricchini - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 

 
We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

 

  RESPONSIBILITIES:  

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

How to Apply:  
Please review our website below, and if you think our office is a good fit, and you are ready to embark on an exciting career in insurance sales, we want to hear from you! 

Matt Ricchini - State Farm Agent is an equal opportunity employer and encourages applications from individuals of all backgrounds.