Residential HVAC Field Operations Supervisor

Job Description

Job Description

About the Role

As our Residential HVAC Field Operations Supervisor, you’ll be the on-site champion ensuring installations meet builder specifications, schedules stay on track, and quality never slips. You’ll guide subcontracted installer teams, partner with builder superintendents, and jump in on service, maintenance, or installs when demand requires it. You’ll report to the General Manager or Production Manager.

A Day in the Life

Your morning starts with a route of active communities. You walk each site, confirm rough-in and trim stages are ready, and flag any issues early. You coordinate installation dates with the scheduling team, verify the job is prepared for crews, and make sure each phase gets checked off. Throughout the day you meet builder supervisors to resolve design questions, close out punch lists with subs and the office, process billable field change orders, and—when needed—schedule inspections with local authorities. By day’s end, you’ve reviewed subcontractor invoices for completed phases, reported progress and recommendations to leadership, and coached teams toward safety and performance goals.

What You’ll Lead

• Direct and develop subcontracted installers and helpers across multiple jobs.
• Validate site readiness for HVAC rough-in and trim; conduct quality checks and final walkthroughs.
• Coordinate installation timelines; enforce schedule adherence and completion by crews.
• Resolve production matters with homebuilders within your assigned territory.
• Build lasting relationships with builder superintendents and internal partners.
• Drive punch-list resolution and manage repair needs in partnership with subs and office staff.
• Review and approve subcontractor invoices per phase once work is verified.
• Arrange inspections with local jurisdictions when required.
• Document and process billable field change orders.
• Provide clear objectives, delegate effectively, and communicate expectations from senior direction.
• Coach performance with ongoing feedback; apply consequences if standards aren’t met.
• Champion safety policies and procedures.
• Step in to perform service, maintenance, or installation work when staffing or customer needs arise.
• Continuously seek process improvements; deliver regular performance updates to senior management.
• Other duties as assigned. * Duties may vary by location.

Minimum Qualifications

• 3+ years of HVAC installation experience.
• High school diploma or GED.
• History of managing multiple projects concurrently.
• Basic to intermediate Microsoft Office (Word, Excel, PowerPoint, Outlook) skills.
• Fluent English communication—verbal and written.
• Valid driver’s license.
• Ability to work overtime with short notice; occasional weekends.

Preferred Qualifications

• 3–5 years as a field supervisor in residential new construction or similar.
• Experience with multi-family HVAC installations.
• Completed college coursework.

Skills and Attributes

• Proven leadership and coaching capabilities.
• Service mindset for both internal teams and external customers.
• Works independently and collaborates well across functions.
• Strong work ethic and sound judgment.
• Excellent interpersonal communication across all organizational levels.
• Thrives in fast-paced, high-pressure settings.
• Highly organized, detail-focused, and able to multitask.
• Relationship-builder with a proactive approach.
• Mechanical aptitude and a strong safety orientation.

Working Environment

• Primarily field-based: hot attics, crawl spaces, uneven terrain, active construction and finished homes.
• Frequent vehicle travel between locations.
• Exposure to construction conditions—equipment, elevated areas, confined spaces, noise, dust, hazardous materials, and odors.
• Indoor and outdoor work in all weather (heat, rain, cold, wind) with appropriate PPE.

Physical Demands

• Operate a motor vehicle or forklift.
• Lift/move up to 50 lbs frequently.
• Regular climbing, bending, crawling, kneeling, and crouching.
• Work at heights; use ladders, stairways, platforms/scaffolding with proper fall protection.
• Wear required PPE: hard hat, safety glasses, ear protection, respirators/masks, high-visibility vests, gloves, and safety-toe work boots.
• Extended periods of standing, walking, or sitting.
• Ability to hear and distinguish speech/sounds to operate phones and equipment safely.
• Normal near/distance/peripheral vision and depth perception (with correction if needed).
• Clear verbal communication to exchange information.
• Computer input using keyboard or 10-key.
• Use of arms/hands for overhead reach; grasping, lifting, turning, pushing, and pulling tools and materials.

Proficiencies

• HVAC/R Systems
• Journeyman’s License
• Environmental Protection Agency (EPA) Certification
• HVAC Service & Installation
• HVAC Maintenance
• HVAC Troubleshooting
• HVAC Repair

Machines & Technologies

• Refrigeration/Cooling Systems