Support Processes Team Leader II

Job Description

Job Description

About Us:

At USALLIANCE, we pride ourselves on innovation, teamwork, training and development and career planning. We are a unique members-first Credit Union Culture driven by our core Values: Trust, Collaboration, Achievement and Making a Difference. As part of our team, you will have the opportunity to grow both personally and professionally in an inclusive and supportive environment.   Represent USALLIANCE in the community and form lasting relationships with our members and partners.

About the Role:

Payment Solutions is responsible for handling most payment-related processes for the credit union along with actively participating in organizational and team initiatives and projects. The team is responsible for transaction processing through various channels including ACH, checks, wire transfers and cards. 

The Payment Solutions Team Leader II ensures accurate, timely, compliant payment operations while supporting service quality, risk mitigation and team performance. This position will not only oversee current payment-related processes but to also bring a fresh and analytical perspective, able to make and implement new recommendations to improve efficiency by reducing process times, improving output and reducing errors through the manual process. Transforming and optimizing these areas are essential to enable the Credit Union’s growth aspirations.

Key Responsibilities: 

• Implementation of re-engineering current processes. Identifying and implementing process improvements including providing a business case and requirements prior to implementation. 
• Coaching and developing team members including monitoring quality and productivity, providing timely feedback, managing workload, conducting one-on-one and team meetings and providing performance reviews.
• Supporting employee engagement and cross-training
• Managing daily workflow to ensure service level agreements are met and critical processing is completed in a timely manner
• Serving as the primary point of escalation for non-routine issues and reviewing and approving high-risk transactions.
• Supporting internal and external audits
• Developing and issuing operational and transactional metric reporting
• Assisting with daily work processing based on volume
• Attending and participating in meetings as required
• Participating in departmental and organizational projects
• Performing other departmental duties as assigned

Who You Are:

• High school diploma or equivalent required
• Minimum of 3 years of progressive experience in a financial institution with familiarity with payment operations such as ACH, wires, checks and cards
• Supervisory or team lead experience is strongly preferred
• Ability to manage time, establish priorities and observe critical processing time frames 
• Ability to remain flexible and deal with changes in responsibility 
• Experience in Microsoft Word, Excel and PowerPoint
• Experience in process reengineering initiatives.
• Analytical and problem solving to create and implement progressive and transformative process changes leveraging new technologies.
• Collaborating with diverse stakeholders and functional areas.
• Ability to analyze data and generate reports and provide recommendations
• Strong organizational and communication skills
• Ability to work independently and cooperatively with team members and departments

What We Offer:

• Hybrid Schedule (min 3 days in office to maximize collaboration)
• Competitive salary and benefits package including 401K with 6% match 
• Paid Time Off, Wellness Time & Paid Federal holidays 
• Opportunities for professional development and career growth with exposure to mentorship from the executive team.
• A collaborative and inclusive work environment
• High Performance Culture that specializes in training to sharpen and expand skills brought to USALLIANCE.

Become a part of a team where your ideas are valued, your growth is supported, and your work makes a difference. Apply today and take the next step in your career with USALLIANCE.

EQUAL OPPORTUNITY EMPLOYER

USALLIANCE Federal Credit Union, as an Equal Opportunity Employer, values and supports the diverse cultures, perspectives, skills, and experiences within our workforce.

This job description is for informational purposes only and should not be construed as a complete listing of the job responsibilities and requirements. This job description may be modified at any time, for any reason, at the sole discretion of management.

At this time, USAlliance Federal Credit Union will not sponsor a new applicant for employment authorization or offer any immigration related support for this position (i.e., H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, or another type of work authorization). 

If you need sponsorship now or in the future, look for this statement in the job description before you apply: “USAlliance Federal Credit Union will consider sponsoring a new, qualified applicant for employment authorization for this position”. If this is not listed in the job description, USAlliance Federal Credit Union will not provide sponsorship for the candidate to work in the United States.

It is unlawful for USAlliance to require or administer a lie detector test as a condition of employment or continued employment. In accordance with applicable state laws, an employer who violates this law shall be subject to criminal penalties and civil liability.

In the spirit of pay transparency, we are excited to share the base salary range for this position is $66,950.00 - $85,361.25, exclusive of fringe benefits or potential incentives. This position is also eligible for an annual corporate bonus. If you are hired at USALLIANCE Federal Credit Union, your final base salary compensation will be determined based on factors such as skills, education, and/or experience. In addition to those factors, we believe in the importance of pay equity and consider the internal equity of our current team members as a part is any final offer. Please keep in mind that the range mentioned above is the full base salary for the role. Hiring at the maximum of the range would not be typical to allow for future and continued salary growth. We also offer a generous compensation and benefits package. 

All positions must adhere to standard BSA/AML policies, procedures, and processes. Employees must demonstrate awareness of business functions and how business decisions affect financial and/or non-financial work results.