Client Care Coordinator - Senior Home Care

Full-time | Field-based | Company vehicle provided Home Instead is seeking a compassionate, relationship-driven Client Care Coordinator to work with older adults and their families throughout the Charleston area. This position combines care coordination, relationship management, and consultative sales, helping families understand their options and confidently move forward with appropriate home-care services. Home Instead provides personalized, non-medical in-home care that helps older adults remain safe, comfortable, and independent in their own homes. Our Caregivers assist with companionship, personal care, meal preparation, transportation, medication reminders, and other daily activities. This is a highly client-facing, field-based position. This position primarily serves clients throughout Charleston County. Candidates who live in Charleston County are preferred due to the frequent local travel required for in-home care consultations and client visits. A company vehicle is provided for approved business-related travel. What You’ll Do Meet with prospective clients and their families in their homes to understand their needs, routines, preferences, and goals. Recommend appropriate non-medical home-care services and develop individualized care plans. Explain services, pricing, and care options clearly and compassionately. Complete service agreements, care plans, required documentation, and timely follow-up. Coordinate with Scheduling and Client Care to support timely and successful starts of care. Conduct ongoing Quality Assurance visits with existing clients and families. Identify changes in client needs and opportunities where additional support could improve safety, independence, or quality of life. Address client concerns and collaborate with the internal team to strengthen satisfaction and retention. Maintain accurate and timely documentation in company systems. Participate in the shared weekend on-call rotation, generally serving as backup approximately every fifth weekend. Represent Home Instead professionally throughout the Charleston community. Who We’re Looking For We are looking for someone who combines compassion and sound judgment with strong relationship-building skills, initiative, and the confidence to ask for the business. Relevant backgrounds may include: Social work, human services, gerontology, or senior services. Home care, home health, hospice, or nursing. Case management, care coordination, or discharge planning. Senior living sales, resident services, or family relations. Healthcare admissions, patient navigation, or community outreach. Consultative sales, account management, or client services involving important personal or family decisions. You may be a great fit if you: Have one or more years of relevant experience working with clients, families, or customers. Have experience supporting older adults or helping people navigate complex, stressful, or emotional decisions. Can listen carefully, identify needs, and explain recommendations clearly. Are comfortable discussing pricing, addressing concerns, and asking families to move forward with services. Have demonstrated success gaining client commitments, securing admissions, or building and retaining customer relationships. Are organized and comfortable managing documentation and multiple client priorities. Have a valid driver’s license, an acceptable driving record, and the ability to travel throughout our Charleston service area. What Success Looks Like Thorough, accurate, and timely care consultations and individualized non-medical care plans. Strong conversion of qualified care consultations into new clients. Strong 30- and 60-day client retention. Accurate documentation and effective communication with the internal team. Compensation and Benefits Competitive salary commensurate with experience and qualifications. Company vehicle provided for approved business-related travel. Health insurance benefits. 401(k) with company matching. Dental, vision, and life insurance. Paid time off. Training and ongoing professional development. Benefits are subject to eligibility and plan terms. Schedule, Travel, and On-Call Rotation This is a full-time position, generally Monday through Friday, 8 a.m.–5 p.m., with some flexibility needed for care consultations and client needs outside regular hours. Regular travel is required throughout Mount Pleasant, Daniel Island, downtown Charleston, West Ashley, James Island, Johns Island, Kiawah Island, Seabrook Island, and surrounding communities. You will participate in the shared weekend on-call rotation, generally serving as backup approximately every fifth weekend for the established on-call team. #J-18808-Ljbffr Home Instead of Greater Charleston & Summerville