Independent Living Manager

Job Description

Job Description

A GREAT CAREER starts with a GREAT COMPANY!

Apply to join our team of servant leaders today!

• THE DIFFERENCE IS OUR PEOPLE. Our associates answer a calling to serve seniors and their families every day. We believe in continually investing in these servant hearts; we envision them to be our future servant-centered leaders.

• We’ve achieved GREAT PLACE TO WORK status NINE YEARS IN A ROW.

• CAREER DEVELOPMENT. We reward our associates’ outstanding work and assist with career development to help fulfill their dreams!

• Faith Driven and Mission-Centered. Our mission “To Welcome, To Care, To Serve” derives from four primary points of view (Purpose, Passion, Platform, and Potential) which inspire our associates to recognize and celebrate one another’s God-given gifts through service.

• Full Benefits Package & On-Demand Pay available!: This opportunity includes a full benefits package (including medical, dental, and vision insurance, 401(k) with matching, tuition reimbursement, etc, as well as on-demand pay in between paychecks!

SERVANT LEADERSHIP :

Watercrest Senior Living Group associates answer a calling to serve seniors and their families every day. They are recognized for their achievements and empowered to share their vast experience with their peers ensuring the quality of our assisted living and memory care services and the well-being of our residents. Our associates champion a culture which nurtures relationships in the interest of acting as trusted advisors. By continuously investing in these servant's hearts, Watercrest Senior Living Group develops value-centered leaders who deliver personalized services.

 

GENERAL SUMMARY:  

The Independent Living Manager position promotes the Watercrest mission and philosophy. The IL Manager will be active in local community activities, participate in quality assurance initiatives ensuring the community is providing the highest quality of care for the Independent Residents, and will maintain high levels of customer satisfaction. The IL Manager will be responsible for overseeing compliance in accordance with company policy and procedures, federal, state, and local laws. 

 

ESSENTIAL JOB FUNCTIONS:  

Leadership

• Conducts engaging activities that meet the needs of the residents
• Responsible for the cleanliness and maintenance of the Independent Living areas
• Ensure quality service is provided, consistent with the mission of the company, company policies, and regulations.
• Partners with the Executive Director to ensure the proper maintenance and upkeep of the physical community, maintaining the value of the real estate asset.
• Ensures all state regulations and company policies are being followed 
• Promotes and protects the rights of all residents
• Monitors resident care through the use of companies’ quality assurance programs
• Establishes a positive rapport with local and state agencies
• Assist with external relationship building/partnering with referral sources
• Responsible for overseeing the work of IL Programing associates with full accountability for the performance of subordinates
• Monitor Independent Living, communicate and interpret policies, evaluate performance, provide feedback and asssit and coaching associates as needed 
• Develop positive relationships with the community at large, families and residents on behalf of the community 
• Manages all transfers, agreements, and communication from Independent Living to Assisted Living and Memory Care 
• Must in company uniform and resident ready at all times
• Performs other related essential duties as assigned

 

CORE COMPETENCIES:

• Servant Leadership
• Ability to inspire trust
• Coach Potential
• Credibility

KNOWLEDGE, SKILLS, AND ABILITIES:

• Demonstrated record of success in the leadership capacity of a senior living community
• Able to communicate effectively with all levels of management, team members, residents, family members, guests, vendors, referral sources, and outside contacts 
• Exceptional communication skills, both written and verbal
• Excellent organizational and time management skills
• Intermediate level of computer and technology competency, including Word, Excel, Powerpoint, Outlook and other Microsoft Windows applications
• Passion working with seniors
• Knowledge of customer service principles and practices 
• Knowledge and understanding of the mission and purpose of Watercrest Senior Living Group 

 

EDUCATION REQUIREMENTS: 

• High School Diploma or equivalent

 

  EXPERIENCE REQUIREMENTS:  

• Strong leadership skills with a minimum of two (2) years’ successful experience in supervising and management.
• A minimum of two (2) years’ experience within a senior living environment
• Work history demonstrating a strong understanding of state laws and regulations

PHYSICAL REQUIREMENTS:

The following physical demands are representative of those that must be met to successfully perform the essential functions of this position:

• Able to stand or walk 75% of the day
• Able to concentrate with frequent interruptions
• Able to work under stress and in emergency situations
• Able to work under conditions that require