Teller / Customer Service Representative - Alexandria - Full-Time

Customer Service Representative

Location: Alexandria

Work Location Type: In-Office, Full-Time Schedule:

1. Monday - Friday: 9:15 AM - 6:15 PM.
2. Rotating Saturdays: 8:45 AM - 12:15 PM.

Pay: $17.75-$18.75 per hour

Gate City Bank is looking for a service-driven Customer Service Representative to support customers at our Alexandria Office. This full-time role focuses on day-to-day banking services, relationship building delivering an exceptional experience. If you enjoy helping others, take pride in accuracy, and thrive in a team environment, this role may be for you!

How You'll Make an Impact:

• Assist customers with routine banking transactions while providing a welcoming, professional experience.
• Support customers in opening new accounts and understanding products that fit their financial needs.
• Maintain balanced cash drawers and follow all cash-handling expectations.
• Adhere to Bank policies, security guidelines, and customer service standards.

What We're Looking For:

• High school diploma or equivalent.
• 1-2 years of experience in customer service, retail, cash handling, or sales preferred.
• Strong attention to detail and accuracy.
• Positive attitude and genuine desire to help others.

Compensation & Perks:

• Pay Range: $17.75-$18.75
• Saturday Incentive: Extra $5 for any Saturday worked!

• Consistent Hours: Guaranteed 40 per week scheduled for the hours of 9:15 AM - 6:15 PM Monday through Friday, and 8:45 AM-12:15 PM on Saturdays!

• Advancement Opportunities:
• Eligible part-time and full-time team members may access a comprehensive benefit package that includes medical, dental and vision coverage options, 401(k) with match, PTO, wellness options, and more! Full details can be found at gatecity.bank/careers.

EOE/including Disability/Vets

Member FDIC