Keyholder, Retail Stores

Job Description

Job Description

Brixton is seeking an exceptional, service-minded, Keyholder who will be responsible for delivering an exceptional Brixton brand experience, building and maintaining customer relationships while leading the retail sales team, and achieving store sales goals.

This is a part-time, non-exempt role based out of Ontario, California, requiring availability for 4 days per week, 4-8 hours per shift, including at least one weekend day.

ESSENTIAL DUTIES & RESPONSIBILITIES

Customer Service: 

• Cultivate and maintain a 100% customer-focused environment.
• Demonstrate an optimistic, energetic presence while fostering team collaboration and building strong customer relationships to drive loyalty.
• Ensure a compelling and engaging in-store experience by modeling exceptional customer service behaviors.
• Lead by example in delivering effective selling techniques to enhance customer engagement and promote brand loyalty.
• Oversee and model a seamless, efficient, and satisfying checkout experience at the cash wrap.
• Consistently contribute to the store's success by driving results and remaining accountable to individual and team performance goals.

Operational Excellence

• Hold store keys, with responsibility for opening and closing the store.
• Accurately complete sales reporting, daily cash reconciliation, and bank deposits.
• Maintain a clean, organized, and professional store environment by ensuring completion of all housekeeping tasks.
• Demonstrate expert knowledge of all in-store systems and lead by example in their use.
• Safeguard store assets through the consistent application and oversight of loss prevention protocols.

Product Expert 

• Execute and uphold visual merchandising standards as directed to ensure premium product presentation.
• Maintain a consistently recovered and customer-ready sales floor that aligns with Brixton brand expectations.
• Process and implement all pricing updates, including markdowns, clearances, and transfers.
• Manage merchandise flow from backroom to sales floor, ensuring timely replenishment.
• Ensure team members are trained in proper fitting room techniques and provide accurate, brand-aligned fitting support.
• Foster pride and enthusiasm in the product and store through consistent education and engagement.

KNOWLEDGE, SKILLS & ABILITIES

• High school diploma or general education degree (GED) preferred.
• Must be at least 18 years of age.
• Preferably have previous retail and/or customer service experience.
• Ability and flexibility to work nights, weekends, store openings & closings, and holidays due to store needs.
• Energetic, positive and passionate about Brixton.
• Strong communication, influencing and time management skills.
• Ability to use a POS system - Shopify and Stocky.
• Proven ability to provide a superior customer experience and drive customer loyalty.
• Proven ability to assess talent and manage performance.

SALARY RANGE

The base pay for this position is between $19.50-20.50 per hour. In accordance with applicable state laws, the range provided is Brixton's reasonable estimate of the base compensation for this role. The actual amount may be higher or lower, based on non-discriminatory factors such as experience, knowledge, skills, abilities, and location.

Brixton LLC is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.