Field Technician

Job Description

Job Description

Job Overview:

We’re looking for a reliable and motivated Field Technician to join our Managed Services Provider (MSP) team. This position requires frequent travel, with up to 4 hours of driving per day and occasional overnight stays (covered under per diem). The ideal candidate will independently manage a schedule of site visits, perform hands-on IT maintenance, conduct asset audits, verify device compliance, and resolve basic technical issues on-site.

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Responsibilities

Travel & Field Work

• Drive up to 4 hours per day; some days may be fully dedicated to travel.
• Use a personal vehicle (mileage reimbursement provided).
• Stay overnight when required (expenses covered under per diem).
• Begin and end most workdays at our Mission Valley office.

On-Site Support & IT Maintenance

• Independently manage and maintain a schedule of site visits, with central team approval.
• Address Tier 1 field tickets promptly and efficiently.
• Maintain clear communication with the central team about ongoing or unresolved site issues.
• Use Microsoft Intune, RMM, and other MDM tools to verify device compliance.
• Ensure all devices are online, internet-connected, and up to date.
• Coordinate with the internal team for tasks requiring on-site presence.

Asset Management & Inventory Control

• Perform regular asset audits and inventory checks, confirming device counts.
• Transfer devices between MDM/RMM systems as needed.
• Conduct basic workstation upkeep, including cable management and workspace organization.

Reporting & Compliance

• Confirm device maintenance and resolve outstanding maintenance tickets.
• Accurately close and verify tickets within the system.
• Submit daily quantitative reports that include:
• Number of assets serviced
• Number of assets audited or inventoried
• Number of staff assisted
• Number of tickets resolved
• Practice safe and responsible driving while traveling to client locations.

Qualifications:

• Associate degree in Information Technology or related field (Bachelor's degree preferred).
• At least 1 year experience in hands-on Helpdesk with over 100 computers\users.
• New graduates with a technology or cybersecurity degree are welcome to apply.
• Proven experience in a help desk or technical support role.
• Proficient in troubleshooting hardware, software, and network issues.
• Familiarity with Active Directory and Microsoft Office 365.
• Strong customer service and communication skills.
• Ability to work independently and prioritize tasks effectively.
• Candidates must reside within a maximum 30-minute commute to San Diego, CA.
• Eligible candidates will be subject to a background verification process.
• Excellent written and verbal communication skills and professional demeanor when interacting with clients.
• Maintain a clean and presentable appearance.
• A valid driver's license and a clean driving record are mandatory.
• Reliable transportation is essential.
• Ability to produce precise, concise, accurate documentation, notes, and reports.
• CompTIA A+, Microsoft Certified IT Professional (MCITP), or similar certifications are a plus.