IT Program Manager - eCommerce & Order Experience

## IT Program Manager – eCommerce & Order ExperienceWe are seeking an experienced Program Manager to lead and evolve our digital commerce ecosystem, including punchout integrations, eCommerce platforms, distributor ordering, and end-to-end order experience. This role is responsible for driving strategy, execution, and continuous improvement across customer-facing purchasing channels, ensuring a seamless, scalable, and high-performing commerce experience.This role works in close partnership with the Channel Management function as a key stakeholder, ensuring alignment between commerce platform capabilities and channel strategy, particularly as it relates to eMarketplaces, channel partner platforms, and customer purchasing ecosystems.The ideal candidate brings deep expertise in eCommerce and B2B order workflows, paired with a strong understanding of technical architecture, integrations, and enterprise systems, and experience working within or adjacent to the life sciences industry.Key Responsibilities Define and drive the multi-year roadmap aligned to business growth, customer experience, and operational efficiency goals **eCommerce & Order Experience Ownership** Partner with channel management to ensure accurate, complete, and optimized product data is effectively delivered across all commerce channels, recognizing product data as a critical driver of conversion and customer experienceEnsure commerce and ordering capabilities support Channel Management–led marketplace and partner platform strategies, including requirements for content syndication, punchout enablement, and customer-specific purchasing flows Translate business needs into clear technical requirements and scalable solutions Use data and customer insights to continuously optimize the experience Qualifications Requires a High School diploma, certification or equivalent and 10+ years of relevant experience; or an Associate degree with 8-10 years of relevant experience; or a Bachelor’s degree with 5-8 years of relevant experience.Proven experience managing B2B commerce ecosystems, including punchout and distributor channels Experience working with enterprise systems and integrations (ERP, CRM, eCommerce platforms) Demonstrated ability to lead cross-functional programs in complex environments Strong analytical, problem-solving, and communication skills Experience in life sciences, biotech, or regulated industries Familiarity with platforms such as Drupal Commerce, Salesforce, D365/AX, or similar ecosystems Experience with global commerce considerations (VAT, multi-entity, regional differences) Key Competencies Ability to translate between business needs and technical solutions Ability to partner with cross-functional teams to align technology execution with channel and go-to-market strategy * ### We offer competitive insurance benefits starting on day one: medical, dental, vision, life, short-term disability, long-term disability, pet, and legal and ID shield.* ### We invest in our employees’ financial futures through 401k plans, an employee stock purchase plan (ESPP), Health Saving Account (HSA), Flexible Spending Account (FSA), and Dependent Care FSA.* ### We empower our employees develop their careers through mentorship, promotional opportunities, training and development, tuition reimbursement, internship programs, and more.* ### We offer employee resource groups, volunteer paid time off, employee events, and charity drives to build a culture of caring and belonging.* ### We offer an accrued leave policy with paid holidays, paid time off, and paid parental leave.* ### We foster a culture of empowerment and innovation, where employees feel valued and encouraged to bring their new ideas to the table. #J-18808-Ljbffr