Director of Patient Access

Director of Patient Access

The Wilshire Group, a renowned boutique consulting firm in Los Angeles, specializes in revenue cycle optimization and fostering effective collaboration between operational and IT facets. With a robust track record of aiding over 100 healthcare systems nationwide, our team thrives on professionalism, efficiency, and adaptability. Join us at The Wilshire Group, a place where talented professionals find a home to showcase their skills and contribute meaningfully to the healthcare landscape.

We are seeking an accomplished Director of Patient Access to lead enterprise-level initiatives that enhance front-end operations, improve patient financial experience, and strengthen the connection between Patient Access and the overall Revenue Cycle.

The ideal candidate is a seasoned healthcare executive and consultant with a proven history of operational leadership in hospital-based Access Services, Epic system optimization, and strategic process improvement. This W2 contract role will collaborate with executive and site-level teams to drive measurable outcomes in throughput, cash acceleration, and patient satisfaction.

Key Responsibilities:

• Serve as the strategic and operational leader for Patient Access functions across hospitals and ambulatory sites.
• Evaluate and optimize workflows for registration, scheduling, financial clearance, insurance verification, point-of-service collections, and pre-service authorization.
• Develop and implement standardized procedures to ensure compliance, accuracy, and consistency across all Access departments.
• Partner with Revenue Cycle, IT, and Clinical teams to streamline the patient journey from scheduling to discharge.
• Lead initiatives to enhance estimate automation, benefit collection, real-time eligibility (RTE), and financial counseling programs.
• Use data analytics and reporting tools to measure and communicate key performance indicators (KPIs), including wait times, denials, and patient satisfaction.
• Drive Epic optimization efforts, including workflow redesign, ASA table management, and decision tree configuration.
• Provide interim leadership or executive-level support during transitions or organizational change.
• Mentor and develop Access leaders and staff to promote engagement, accountability, and professional growth.
• Collaborate with hospital executives to align Access Services with strategic and financial objectives.

Qualifications:

• 15+ years of progressive leadership experience in hospital Patient Access and Revenue Cycle operations.
• 10+ years of Epic system experience, with a strong understanding of front-end workflows and automation.
• Proven ability to manage multi-site Access operations in academic or large community health systems.
• Demonstrated success implementing strategies that improve cash collections, reduce denials, and elevate the patient experience.
• Strong background in team development, change management, and cross-functional collaboration.
• Master's Degree in Healthcare Administration or Public Administration (required).
• Bachelor's Degree in Business Management or related field (required).
• CHAM Certification (NAHAM) strongly preferred.

Preferred Experience:

• Previous leadership or consulting roles with major health systems preferred.
• Experience leading large-scale Epic implementation or optimization initiatives.
• Proven ability to deliver data-driven solutions to complex patient access and financial clearance challenges.

Wilshire is honored that you have taken the time to review/apply to our open position. We will now take the time to review your experience and be in touch with you soon.